Empathic-Centered Design Model

Design Challenge:  How might we inspire people to cultivate their empathy?
Steps	Sub-steps	Concepts	Methods	Notes
(Pre-Project)	Setting the Challenge Creating a Schedule			Transactional Empathy  vrs Transformative Empathy
	Empathic Team Building	Self-Empathy Mirrored Empathy Imaginative Empathy	Empathy Circles Empathy Buddies Empathic Listening Focusing Imaginative Empathy     Role Taking Conflict Resolution Team Needs Finding	Create a sense and culture of empathy among team members. Role Play - infinite types of role play Role Play: Empathy building through acting Deepen your empathy. NVC: Feelings and needs list
	User Needs Finding	Interviews Analogs Empathy Extreme Users	Designing Empathic Questions
	Empathic Models & Maps	Empathy Maps Saturate and Group Needs Laddering		Personas - creating a vivid picture of the person
	Actionable HMW statements
	Brainstorming
	Building Prototypes	Prototype for empathy
	Testing and Empathizing with Users		Designing Empathic Questions for testing

 Sort Role Plays

• be someone else
• role play parts of a person
• role play parts of yourself
• role play people in a conflict
• How to do good role plays
• Using empathic listening in role play
• Simulation role play, empathy belly, old people, etc