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Index: Panel# 18: The intersection of conflict resolution and empathy
Date:  20120-08-02


The intersection of conflict resolution and empathy?




Discussion Transcript and Outline:

  • 00:00 Introduction

  • (transcription pending)

  • (Video Transcriptions: If you would like to take empathic action and create a transcription of this video, check the volunteers page.  The transcriptions will make it easier for other viewers to quickly see the content of this video.)


  Lorraine Segal  (moderator)

  Lorraine Segal (moderator) was a community college professor for many years, before she found her true passion for helping people transform challenging communication. Now, she teaches in the Conflict Resolution Program at Sonoma State University in N. California, and has her own Santa Rosa based communication and conflict management coaching, mediation, and training business, Conflict Remedy.
Her blog and website are
  Eileen Barker 
    Eileen Barker is a leader in the movement to integrate healing and transformation in legal disputes and other conflict settings.  She is a litigation attorney turned mediator turned forgiveness teacher and coach. She hosts a free monthly teleseminar for professionals called the Forgiveness Forum & is the author of the Forgiveness Workbook and Forgiveness Meditation CD.   
Her website is
  Cinnie Noble
    Cinnie Noble is a lawyer, mediator, coach, trainer and consultant based in Toronto, Canada. She is a pioneer in the development of conflict management coaching, recently published Conflict Management Coaching:The CINERGY Model and trains and coaches her model worldwide.
Her website is
  Kenneth Cloke

Kenneth Cloke, is director of the Center of Dispute Resolution in Santa Monica, a founder and past President of Mediators Beyond Borders, and a mediator, arbitrator, coach, consultant, and trainer who has worked in over 20 countries. He is the author of Mediating Dangerously: The Frontiers of Conflict The Crossroads of Conflict: A Journey into the Heart of Conflict, and Conflict Revolution: Mediating Evil, War, Injustice, and Terrorism and many other books.
His website is

  Edwin Rutsch
    Convener:  Edwin Rutsch is founding director of the Center for Building a Culture of Empathy. See his full Bio here.






I'm delighted we have been able to finalize a time and date for the Skype empathy panel discussion--
Thursday August 2nd from 10-11 AM.

Thank you all so much for your flexibility and willingness to do this. Here is some more information for you about logistics etc.


Next steps:

  • The discussion, which will be videotaped, will take place via Skype. Edwin has the technology to make this work. To make this work, we must all be connected through Skype ahead of time. Edwin has sent invitations to you to connect with him; I will do the same. Please accept the Skype invitations from Edwin & Lorraine. Then, it will be easy for us to be on the Skype call at the same time.

  • Since I will introduce you, please send me a short bio you would like me to read. 



My idea is that the format will be informal and conversational. I'll ask some questions & facilitate. I will start different questions with different presenters and make sure you all have a chance to share your wonderful ideas and experience. 


Topic and Questions

The general topic is the intersection of conflict resolution and empathy. I'm thinking of questions like--

  • What does empathy mean to you?

  • How does  empathy fit with the work you do?

  • How do you help clients/parties find empathy for each other?

  • How/why does this help heal conflict?

  • What makes finding empathy challenging?

  • How are empathy and forgiveness different/the same?

  •  I might ask you to share specific examples, since that always makes the information more powerful and accessible.

Here are questions I will ask one of you to take the lead on (assuming we have time):