"Daniel Jay Goleman is an author,
psychologist, and science journalist. For twelve years, he wrote for The
New York Times, specializing in psychology and brain sciences. He is the
author of more than 10 books on psychology, education, science, ecological
crisis, and leadership. He is a two-time Pulitzer Prize nominee."
Wikipedia
If your emotional abilities aren't in hand, if you don't
have self-awareness, if you are not able to manage your distressing emotions, if
you can't have empathy and have effective relationships, then no matter how
smart you are, you are not going to get very far.
Daniel Goleman
“Self-absorption in all its forms kills
empathy, let alone compassion. When we focus on ourselves, our world
contracts as our problems and preoccupations loom large. But when we
focus on others, our world expands. Our own problems drift to the
periphery of the mind and so seem smaller, and we increase our capacity
for connection—or compassionate action.”
Social Intelligence
by Daniel Goleman
"Empathetic people are
superb at recognizing and meeting the needs of clients, customers,
or subordinates. They seem approachable, wanting to hear what people
have to say. They listen carefully, picking up on what people are
truly concerned about, and respond on the mark,"
Daniel Goleman, Primal
Leadership.
"Empathic, emotionally intelligent work environments have a good track
record of increasing creativity, improving problem solving and raising
productivity."
Daniel Goleman
Simple inattention kills empathy, let alone compassion. So the first
step in compassion is to notice the other's need. It all begins with
the simple act of attention.
Daniel Goleman
If your emotional abilities aren't in hand, if you don't have
self-awareness, if you are not able to manage your distressing
emotions, if you can't have empathy and have effective relationships,
then no matter how smart you are, you are not going to get very far.
Daniel Goleman
Empathy represents the foundation skill for all the social
competencies important for work.
Daniel Goleman
Women, on average, tend to be more aware of their emotions, show more
empathy, and are more adept interpersonally. Men on the other hand,
are more self-confident and optimistic, adapt more easily, and handle
stress better.
Daniel Goleman
There is zero correlation between IQ and emotional empathy... They're
controlled by different parts of the brain.
Daniel Goleman
Simply paying attention allows us to build an emotional connection.
Lacking attention, empathy hasn't a chance.
Daniel Goleman
Empathy and social skills are social intelligence, the interpersonal
part of emotional intelligence. That's why they look alike.
Daniel Goleman
A prerequisite to empathy is simply paying attention to the person in
pain.
Daniel Goleman
Reducing the economic gap may be impossible without also addressing
the gap in empathy.
Daniel Goleman
Remember, empathy need not lead to sympathetically giving in to the
other side’s demands—knowing how someone feels does not mean agreeing
with them.
Daniel Goleman
Actually, We Don’t Need More Empathy
10.21.17
Leading psychologist Daniel Goleman explains why empathy alone rarely
leads to action–and proposes a simple meditation exercise to change
that.
“We need more empathy” has become a common refrain in and outside the
business world, and it’s no wonder why. With diversity and inclusion
efforts lurching fitfully forward, and America’s political divisions
spilling into seemingly all aspects of public life, walking a mile or
three in others’ shoes just seems like a smart, and urgent, idea. But it
may not be enough."
2015-03-24 -
Daniel Goleman and
Bill George: Authenticity and Empathy "Leadership depends on tuning into people, talking to them in a way they
understand, motivating them, influencing them, and listening to them.
Daniel Goleman talked with Bill George about how a leader's empathy is
empty without authenticity."
Daniel Goleman
Focusing
3 kinds of empathy
cognitive empathy- how people think and perceive the world, mental
models
emotional empathy - resonate with the other
empathic concern - care about it. and communicate it. I have your
back
Bill George:
I'm a late comer to communicating empathy
I was in more sell or tell
how do we convey this empathy
listen honestly
non judgmental feedback
have mentor
close to compassion - self-compassion
asking people how they feel?
they call empathy the soft side.. but it's
actually the key element and the hard side.
Leadership and empathy/compassion - everyone a leader
Time (stress) and compassion - Divinity student
experiment
Different steps in a causal series.
Mirror Neurons discovery
instant inner map of what's going on in others
we feel other peoples pain
makes emotions contagious
Team catches the emotions of the team
leader
Businesses empathizing with customers
Types of leadership
command and control
etc.
Report
full attention
feeling good and flow
Who is the leader of the team?
Defining compassion beyond just giving.
Sep 29, 2013 - Empathy 101
"That natural curiosity about other people’s reality, technically
speaking, signifies “cognitive empathy,” the ability to see the world
through others’ eyes. Cognitive empathy is mind-to-mind, giving us a
mental sense of how another person’s thinking works. It’s one of three
kinds of empathy, each with a premium in the workplace and in
relationships anywhere in our lives.
This way of tuning in to another person does more than give us an
understanding of their view – it tells us how best to communicate with
that person: what matters most to them, their models of the world, and
what even what words to use – or avoid – in talking with them."
"This brings me to psychologistPaul
Ekman, an expert on our ability to read and respond to others’
emotions. When I recently spoke with Ekman, he discussed three main ways
we can empathize with others, understanding their emotions as our own.
The differences between these forms of empathy highlight the challenges
we face in responding to other people’s pain. But they also make clear
how the right approach can move us to compassionate action.
The first form is “cognitive empathy,” simply knowing how the other
person feels and what they might be thinking. Sometimes called
perspective-taking, this kind of empathy can help in, say, a negotiation
or in motivating people. A study at theUniversity
of Birminghamfound, for
example, that managers who are good at perspective-taking were able to
move workers to give their best efforts."
Book"
Primal leadership: realizing the power of emotional intelligence
"The Business Case. Of all the dimensions of emotional
intelligence, social awareness may be the most easily recognized. We
have all felt the empathy of a sensitive teacher of friend; we have all
been struck by absence in an unfeeling coach or boss. But when it comes
to business, we rarely hear people praised, let alone rewarded, for
their empathy. The very word seems unbusinesslike, out of place amid the
though realties of the marketplace....
empathy means taking employees' feelings into thoughtful consideration
and then making intelligent decisions that work those feelings into the
response. And, most crucially, empathy makes resonance possible; lacking
empathy, leaders act in ways that create dissonance.
Daniel Goleman, "Focus: the Hidden Driver of Excellence" | Talks at
GoogleIn
"Focus, Psychologist and journalist Daniel Goleman, author of the #1
international bestseller Emotional Intelligence, offers a groundbreaking
look at today's scarcest resource and the secret to high performance and
fulfillment: attention."
2008
Hot to Help: When can empathy move us to action? This brings me to psychologist
Paul Ekman, an expert on our ability to read and respond to others’
emotions. When I recently spoke with Ekman, he discussed three main ways
we can empathize with others, understanding their emotions as our own.
The differences between these forms of empathy highlight the challenges
we face in responding to other people’s pain. But they also make clear
how the right approach can move us to compassionate action.
Empathy, Social Intelligence and Leadership - Harvard Business
An interview with Daniel Goleman, Psychologist. See how you can use
emotional and social intelligence to improve your own and your
organization's performance.
DANIEL GOLEMAN ON THE THREE KINDS OF EMPATHY
SuperSoul Sunday
"Do you have a good sense of how others see the world? More than 20
years ago, New York Times science reporter Daniel Goleman discovered the
unknown component of human success known as emotional intelligence, and
he helped popularize the term with his 1995 book of the same name. You
can have better relationships and more success, it turns out, if you’re
skilled at empathizing with others.
Here, Daniel reveals the three types of empathy, and how they make up
the recipe for strong, lasting relationships"
