"Daniel Jay Goleman is an author,
psychologist, and science journalist. For twelve years, he wrote for The
New York Times, specializing in psychology and brain sciences. He is the
author of more than 10 books on psychology, education, science, ecological
crisis, and leadership. He is a two-time Pulitzer Prize nominee."
If your emotional abilities aren't in hand, if you don't
have self-awareness, if you are not able to manage your distressing emotions, if
you can't have empathy and have effective relationships, then no matter how
smart you are, you are not going to get very far.Daniel Goleman
“Self-absorption in all its forms kills
empathy, let alone compassion. When we focus on ourselves, our world
contracts as our problems and preoccupations loom large. But when we
focus on others, our world expands. Our own problems drift to the
periphery of the mind and so seem smaller, and we increase our capacity
for connection—or compassionate action.”
by Daniel Goleman
"Empathetic people are
superb at recognizing and meeting the needs of clients, customers,
or subordinates. They seem approachable, wanting to hear what people
have to say. They listen carefully, picking up on what people are
truly concerned about, and respond on the mark," Primal
Leadership and empathy/compassion - everyone a leader
Time (stress) and compassion - Divinity student
Different steps in a causal series.
Mirror Neurons discovery
instant inner map of what's going on in others
we feel other peoples pain
makes emotions contagious
Team catches the emotions of the team
Businesses empathizing with customers
Types of leadership
command and control
feeling good and flow
Who is the leader of the team?
Defining compassion beyond just giving.
Sep 29, 2013 - Empathy 101
"That natural curiosity about other people’s reality, technically
speaking, signifies “cognitive empathy,” the ability to see the world
through others’ eyes. Cognitive empathy is mind-to-mind, giving us a
mental sense of how another person’s thinking works. It’s one of three
kinds of empathy, each with a premium in the workplace and in
relationships anywhere in our lives.
This way of tuning in to another person does more than give us an
understanding of their view – it tells us how best to communicate with
that person: what matters most to them, their models of the world, and
what even what words to use – or avoid – in talking with them."
Primal leadership: realizing the power of emotional intelligence
"The Business Case. Of all the dimensions of emotional
intelligence, social awareness may be the most easily recognized. We
have all felt the empathy of a sensitive teacher of friend; we have all
been struck by absence in an unfeeling coach or boss. But when it comes
to business, we rarely hear people praised, let alone rewarded, for
their empathy. The very word seems unbusinesslike, out of place amid the
though realties of the marketplace....
empathy means taking employees' feelings into thoughtful consideration
and then making intelligent decisions that work those feelings into the
response. And, most crucially, empathy makes resonance possible; lacking
empathy, leaders act in ways that create dissonance.
Hot to Help: When can empathy move us to action? This brings me to psychologist
Paul Ekman, an expert on our ability to read and respond to others’
emotions. When I recently spoke with Ekman, he discussed three main ways
we can empathize with others, understanding their emotions as our own.
The differences between these forms of empathy highlight the challenges
we face in responding to other people’s pain. But they also make clear
how the right approach can move us to compassionate action.