and Edwin Rutsch: Dialogs on How to Build a Culture of Empathy
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Quotes
“Listening creates a holy silence. When you listen generously to people,
they can hear truth in themselves, often for the first time. And in the
silence of listening, you can know yourself in everyone. Eventually, you
may be able to hear, in everyone and beyond everyone, the unseen singing
softly to itself and to you.” Rachel Naomi Remen, MD
"Listening is the oldest and perhaps the most powerful tool of healing.
It is often through the quality of our listening and not the wisdom of
our words that we are able to effect the most profound changes in the
people around us. When we listen, we offer with our attention an
opportunity for wholeness. Our listening creates sanctuary for the
homeless parts within the other person. That which has been denied,
unloved, devalued by themselves and others. That which is hidden."
Rachel Naomi Remen,
"In this culture the soul and the heart too often go homeless. Listening
creates a holy silence. When you listen generously to people, they can
hear the truth in themselves, often for the first time. And in the
silence of listening, you can know yourself in everyone. Eventually you
may be able to hear, in everyone and beyond everyone, the unseen singing
softly to itself and to you. "Rachel Naomi Remen, My Grandfather's
Blessings
"The most basic and powerful way to
connect to another person is to listen. Just listen. Perhaps the most
important thing we ever give each other is our attention.... A loving
silence often has far more power to heal and to connect than the most
well-intentioned words." Rachel Naomi Remen
"When we haven't the time to listen to
each other's stories we seek out experts to tell us how to live. The
less time we spend together at the kitchen table, the more how-to
books appear in the stores and on our bookshelves. But reading such
books is a very different thing than listening to someone' s lived
experience. Because we have stopped listening to each other we may
even have forgotten how to listen, stopped learning how to recognize
meaning and fill ourselves from the ordinary events of our lives. We
have become solitary; readers and watchers rather than sharers and participants. "
Rachel Naomi Remen
“Perhaps the most important thing we bring
to another person is the silence in us, not the sort of silence that
is filled with unspoken criticism or hard withdrawal. The sort of
silence that is a place of refuge, of rest, of acceptance of someone
as they are. We are all hungry for this other silence. It is hard to
find. In its presence we can remember something beyond the moment, a
strength on which to build a life. Silence is a place of great power
and healing.” Rachel Naomi Remen
“Helping, fixing, and serving represent three
different ways of seeing life. When you help, you see life as weak.
when you fix, you see life as broken. When you serve, you see life as
whole. Fixing and helping may be the work of the ego, and service the
work of the soul.” Rachel Naomi Remen
Just Listen an excerptRachel Naomi
Remen
"I suspect that the most basic and powerful way to connect to another
person is to listen. Just listen. Perhaps the most important thing we
ever give each other is our attention. And especially if it's given
from the heart. When people are talking, there's no need to do
anything but receive them. Just take them in. Listen to what they're
saying. Care about it. Most times caring about it is even more
important than understanding it. Most of us don't value ourselves or
our love enough to know this. It has taken me a long time to believe
in the power of simply saying, "I'm so sorry," when someone is in
pain. And meaning it.
One of my patients told me that when she tried to tell her story
people often interrupted her to tell her that they once had something
just like that happen to them. Subtly her pain became a story about
themselves. Eventually she stopped talking to most people. It was just
too lonely. We connect through listening. When we interrupt what
someone is saying to let them know that we understand, we move the
focus of attention to ourselves. When we listen, they know we care.
Many people with cancer talk about the relief of having someone just
listen.
I have even learned to respond to someone crying by just listening. In
the old days I used to reach for the tissues, until I realized that
passing a person a tissue may be just another way to shut them down,
to take them out of their experience of sadness and grief. Now I just
listen. When they have cried all they need to cry, they find me there
with them.
This simple thing has not been that easy to learn. it certainly went
against everything I had been taught since I was very young. I thought
people listened only because they were too timid to speak or did not
know the answer. A loving silence often has far more power to heal and
to connect than the most well intentioned words."
Rachel Naomi Remen
- Generous Listening
Rachel Remen, MD shares how we can use "generous listening" to deepen
our connection with patients with this simple, yet profound technique.
"My mentor Dr. Rachel Naomi Remen, author of Kitchen Table
Wisdom, spends a lot of time talking about generous listening in the
programs she teaches such as these and in the Healer’s Art curriculum
she developed for medical schools, which I had the privilege of
participating in as a practicing doctor.
What is Generous Listening?"
Last week I encouraged you to be more than an active listener. I
encouraged you to be a generous, respectful, and calm listener instead.
While the “active” listening techniques of eye contact and body language
are useful, they don’t go deep enough.
What does
generous listening look like in practice? Here are three actionable,
specific techniques for being a generous listener:
Listen With Your Mind"
"When we are using generous listening we create more S P A C E around
the issue than existed
before. We open the opportunity to learn something new and to get inside
the speaker or get to
know her/him at a deeper level"