Talks about how the new social model will
Bring the different parts of society and have them empathize with each
Innovate at the scale of the whole system. 4:00 "Pull
together all the key stake holders. Including business, government,
civil society. Moving then through a process of empathizing with each
other, seeing the system through the viewpoint of the most marginalized
players in the system. Then developing a deeper systems understanding,
envisioning new ways of operating and exploring that future through
small concrete prototypes."
"If you start empathizing with someone there, what's the problem? The
problem is, you put yourself out there into vulnerability. What is the
easy way out, cynicism. It's all emotions of distancing yourself from
the situation. If you want to access your creativity, then all I'm
saying is that cynicism is just as dysfunctional as the voice of
judgment is. Because it stops the voice of open yourselves. "
From ego-system to eco-system economies
"An open mind represents the capacity to see the world with fresh eyes
and to suspend old habits of thought. An open heart means the
capacity to empathize, to see any situation through the eyes of
someone else. And an open will is the capacity of letting-go and
“letting-come:” letting-go of old identities (like “us versus them”),
and letting-come a new sense of self and what that shift can make
"A prerequisite for establishing good ‘presencing’ is the way in which
we are able the listen. Scharmer has divided listening into four levels:
Downloading: When transferring
information that is already largely familiar, people only listen to
reconfirm what they already know.
Factual listening: People only listen
attentively when the information is different from what they know.
This new information is added to the information that is already
Empathic listening: By empathizing
and seeing through someone else’s eyes, people are able to understand
and respect the other person.
Generative listening: People listen to
create without their personalities getting in the way of results. By
connecting their own intuition with the environment, they tap into
pure thoughts and ideas."
I-in-You (I in thou) Structure, "The place where perception happens is
moving beyond the boundary of our own organization. .... The example of
this was the empathic listening. Where our listening is happening from
the place where another person is articulating, sharing something or
operating from." I-in-Now
Otto Scharmer Shares What You Can Do For A Few Hours Each Day To
Revolutionize Your Brain
The Huffington Post (video)
"Scharmer said listening is "at the root of everything." He said there
are four types of listening, two of which many are already familiar with
-- listening where "we attend to what we already know" and factual
listening, where we learn something new. But Scharmer said people today
need to master two more types of listening -- empathic listening, where
we are able to put ourselves in another's place, and what Scharmer calls
generative listening, where we see another person in terms of past,
present and future possibilities."
Otto Scharmer: "The Blind Spot of Leadership"
"So if you start empathizing with another person, - what's the problem
there? The problem is you put yourself out there into vulnerability. So
what is the easy way out? Cynicism, Cynicism it's all emotions of
distancing yourself from the situation...."
(Blocks of judgment, cynicism, fear) How to foster this empathy? a
personal practice, a support friend. How to do it on a big community and
city level is the challenge we have.
Otto Scharmer on Listening
“"Oh, yes, I know how you feel.” The third and deeper
level of listening is empathic listening. When we are engaged in
real dialogue, we can, when paying attention, become aware of a profound
shift in the place from which our listening originates. As long as we
operate from the first two types of listening, our listening originates
from within the boundaries of our own mental-cognitive organization. But
when we listen empathically, our perception shifts from our own
organization into the field, to the other, to the place from which the
other person is speaking. When moving into that mode of listening we
have to activate our empathy by connecting directly, heart to heart, to
the other person. If that happens, we feel a profound switch; we forget
about our own agenda and begin to see how the world unfolds through
someone else’s eyes. When operating in this mode, we usually feel what
another person wants to say before the words take form. "...
"I can’t express what I experience in words. My whole
being has slowed down. I feel more quiet, present and more my real self.
I am connected to something larger than myself.” This is the fourth
level of listening. "..
(Note: empathic creativity or transformational empathy)
How to Embrace the Emerging Future: Insights from Dr.
"Knowing this fact doesn’t make it easy to be a leader who must deal
with ambiguity and lean into the unknown, embracing an emerging and
imminent future. Why is it so hard to do? According to Otto, there are
three “enemies” that get in the way: the voice of judgement, which shuts
down an open mind, the voice of cynicism, which shuts down the capacity
for empathy and compassion, and the voice of fear. These three enemies,
combined with one’s inner state influence a person’s ability to embrace
the future. For those who do lean into the unknown rather than freeze,
it can still be difficult when surrounded by people who don’t want to
recognize a change. Otto acknowledges this and gives this advice:
“Shape something, even on a small scale, to create the reality you want.
Uncovering The Blind Spot of Leadership
"Listening 3: Empathic
“Oh, yes, I know exactly how you feel.” This deeper level
of listening is empathic listening. When we are engaged in real dialogue
and paying careful attention, we can become aware of a profound shift in
the place from which our listening originates. We move from seeing the
objective world of things, figures, and facts (the “itworld”) to
listening to the story of a living and evolving self (the “you-world”).
Sometimes, when we say “I know how you feel,” our emphasis is on a kind
of mental or abstract knowing. But it requires an open heart to
really feel how another feels. An open heart gives us the empathic
capacity to connect directly with another person from within. When that
happens, we enter new territory in the relationship; we forget about our
own agenda and begin to see how the world appears through someone else’s
Listening 4: Generative
When you operate from Listening 3 (empathic listening),
your perspective is redirected to seeing the situation through the eyes
of another: “Boy, yes, now I really understand how you feel about it. I
can sense it now too.” And finally, when you operate from Listening 4
(generative listening), you have gone through a subtle but profound
change that has connected you to a deeper source of knowing, including
the knowledge of your best future possibility and self."
Capitalism 4.0 & Neuroplasticity of the Collective Brain
capacity to empathize, to experience a problem from the viewpoint of
another stakeholder, not your own view (compassion);
capacity to awaken and activate the deeper creative, entrepreneurial
core that is dormant in each and every human being."
What it takes is a social field and a social space that facilitates a
turn, a bending of our beam of observation back onto ourselves, back
onto its source. The bending of the beam of observation is called
reflection when it happens as a mental process. It's called empathy
or compassion when it happens as a process that activates the
intelligence of our heart. And it's called entrepreneurship, or
love, or collective action when it happens as a process that activates
our deepest capacity to create. What I saw at the Forum was the
beginning of a collective opening process on all three of these levels:
opening the mind (reflection), the heart (compassion) and the will
(creative core). When that opening happens, we still have the same
problems, but we can approach them more in more present, more connected,
and more co-creative ways."