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Culture of Empathy
Builder:
Wayne Pau
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Development Architect at SAP "Wayne Pau is
a well rounded, multi-disciplined member of the newly formed Emerging
Technologies group with SAP. Educated as a Systems Design Engineer from the
University of Waterloo, he has become a relative "veteran" of mobility
development, working with mobile devices since the first set of handhelds
over 15 years ago." |
Human-Centered
Design: Needs for Empathy Interview: Wayne Pau
Design Thinking: Levels of Insights (Pau's Hierarchy of
Empathy)
"So... following up the Empathy video
from the Cleveland Clinic in
our last blog entry,
I thought back to how we do User Interviews with Design
Thinking and
how we try to 'mine' core insights view User
Empathy.
As I was trying explain this, I came up with a quick and dirty "Hierarchy
of Empathy" that
I believe helps to explain the levels of empathy or insights we can get
from interacting with users."
Design Thinking: Explaining Empathy (In a 4 Min. Summary)
"Just yesterday I was sort of asked last minute to help introduce Design
Thinking to a small team
at work. As I was rushing through trying to get some core points down
that I could communicate in 30min-to-1Hr cram-session, I came across a
YouTube video I used again and again to help explain "Empathy".
If you have less
than 5 mins (it's
4:24 long) to explain to someone what Empathy is
and why it's so core & fundamental to Design
Thinking, I encourage you to consider this video. "
Design Thinking: User Empathy
from Wayne Pau
"Small introduction to doing Design Thinking: User Interviews.
Involves key DT ideas like Empathy and Brainstorming."
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