Doug Noll has been in professional practice for over 40 years. For the
past 20 years, he has dedicated himself to understanding the emotional and
biological origins of human conflict. With this knowledge, he has
developed a set of empathic listening skills that "work the first
time, every time". He is author of,
De-Escalate: How to Calm an Angry Person in 90 Seconds or Less Paperback.
Doug says: "Empathic leadership development is
essential for teachers, educators, administrators, and school board
members. Without the ability to connect with students and parents
quickly and effectively, conflict escalates.
Empathic leadership is a skill comprised of three
The ability to ignore the words, focus on
emotions, and reflect those emotions back
The ability to problem-solve specific issues
once calm is restored
The ability to create a learning environment
that is emotionally safe
This skills must be learned, practiced and honed to be
mastered. Research shows that learning empathic leadership skills will not
come from a one-off workshop."