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Culture of Empathy Builder:  Douglas E. Noll

Effective Empathic Listening
Douglas E. Noll

Doug Noll has been in professional practice for over 40 years. For the past 20 years, he has dedicated himself to understanding the emotional and biological origins of human conflict. With this knowledge, he has developed a set of empathic listening skills that "work the first time, every time". He is author of, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less Paperback.


Doug says: "Empathic leadership development is essential for teachers, educators, administrators, and school board members. Without the ability to connect with students and parents quickly and effectively, conflict escalates.
 

Empathic leadership is a skill comprised of three elements:

  • The ability to ignore the words, focus on emotions, and reflect those emotions back

  • The ability to problem-solve specific issues once calm is restored

  • The ability to create a learning environment that is emotionally safe

This skills must be learned, practiced and honed to be mastered. Research shows that learning empathic leadership skills will not come from a one-off workshop."


Conference: Lawyers for Empathy

 

De-Escalate: How to Calm an Angry Person in 90 Seconds or Less Paperback
September 12, 2017
by Douglas E. Noll