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Culture of Empathy Builder:  Michael Ventura 

Designing Cultures of Empathy
Michael Ventura

Michael Ventura is founder and CEO of Sub Rosa, a strategy and design studio. Sub Rosa's clients include a variety of Fortune 100 companies, as well as some of the world's most progressive start-ups. Michael  is author of Applied Empathy: The New Language of Leadership.

 

Empathy is not about being nice. It's not about pity or sympathy either. It's about understanding-your consumers, your colleagues, and yourself-and it's a direct path to powerful leadership.

 

As such, Applied Empathy presents real strategies, based on Sub Rosa's design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value).

 

Quotes from the book.
"With empathy, complex problems become more understandable, teams becomes more effective, and companies become more nimble."



Les Femmes d'Alger,  Pablo Picasso   (Wikipedia)

"Unfortunately, few of us have received a formal education in empathy, and as adults, we end up intuitively feeling our way through to solutions based on our prior experience and skills."

  

Links

 

YouTube: Applied Empathy: The New Language of Leadership: Michael Ventura and Edwin Rutsch
(Facebook)

 

 

 

Applied Empathy: The New Language of Leadership
by Michael Ventura 

 

"With Applied Empathy, Michael Ventura shows us how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center."—Arianna Huffington

Michael Ventura, entrepreneur and CEO of award-winning strategy and design practice Sub Rosa, shares how empathy—the ability to see the world through someone else’s eyes—could be what your business needs to innovate, connect, and grow.

Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward.

Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value).

For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with and for, you first have to understand them.

 

Sub Rosa
"Sub Rosa is an independent strategy and design practice helping organizations explore, learn and grow. We are solution-agnostic thinkers, designers and builders.

Our work is grounded in empathy. We begin by understanding the realities and ambitions of the participants in each interaction, and we design and build solutions based on this understanding."
 

 

Articles

 

 

With 'Applied Empathy,' Michael Ventura Spotlights Empathy As Competitive Advantage In Business


 

 

Empathy doesn’t mean “be nice”

BY MICHAEL VENTURA4 MINUTE READ
Here’s what empathy is: It’s putting yourself in someone else’s shoes, or at least sliding your feet into them and trying them on for size. It’s about understanding and perspective taking. Sometimes, it can lead to a behavior shift that might make you more benevolent, but that’s more a byproduct than a fundamental condition of empathizing.


APPLIED EMPATHY: WHAT TYPE OF BUSINESS EMPATH ARE YOU

BY RUBY WARRINGTON
HEALING, MAGAZINE

MAY 22, 2018

A new book, Applied Empathy, says it’s time for feelings to flow into the workplace. What type of business empath are you?

“"Empathy” is where we are at in the Now Age. Thanks to social media, we have more contact and communication with people of all different backgrounds, cultures, and POVs, than ever before. And never has it been so important to cultivate an understanding of ALL the different perspectives, experiences, and needs, of the people we are on this Cosmic journey with."


Michael Ventra's Applied Empathy
may 2018
by Josh Rubin

"For some 15 years, we have been fans and friends of Michael Ventura—founder and CEO of Sub Rosa, whose entire working process is based on Applied Empathy, a methodology that strengthens empathetic minds and brings together insight and action, resulting in creative problem-solving and change. The term "empathy" can be confused with simply "being nice," but Ventura has always explored into the term's true meaning (more inline with genuine understanding) as an action, and a principle. It makes sense then, that his technique has been applied in various workplaces all over the world (from Google to the United Nations) via workshops, lectures and even a Q+A card deck that's part game, part self-reflection tool. Today, after years in the making, Ventura releases his first book on the subject: "Applied Empathy: The New Language of Leadership.""

 

 

1 Real Reason You Should Make Empathy Your Mantra
Anyone can learn to be empathetic. It just takes repetition--and focus.
By Lambeth Hochwaldf

"The capacity to understand or feel what others experience AKA 'empathy' isn't usually a word that's associated with business but it should be because good bosses know that empathy is one of the best management tools they have.

But Michael Ventura, author of Applied Empathy: The New Language of Leadership (Touchstone), publishing this week, believes this word is one that can help us better connect to clients, attract the right talent, ignite a spirit of creativity and identify opportunities for growth and there are three definitive ways to up your empathy quotient."

 

 

Why Empathy Is Essential (with Michael Ventura)
by Todd Henry | The Accidental Creative
Every so often, a word becomes so common in the marketplace that it begins to lose its meaning. I believe that empathy is one of those words. On this episode, SubRosa CEO Michael Ventura shares insights into how to leverage empathy to thrill and delight your clients and customers and creative change in the world. Michael’s new book is called Applied Empathy.

 

Applied Empathy is a monthly conversation series held at Sub Rosa’s studio in Manhattan.
Each discussion features individuals who incorporate empathic behaviors into their professional and personal lives. In conjunction with a Sub Rosa moderator and audience, they discuss a unique theme pertaining to empathy and their respective careers.

 

Applied Empathy Podcast: Getting Really Real
"This month, Michael Ventura speaks with social justice comedian Negin Farsad and Ari Kuschnir, founder of the new wave production and entertainment company m ss ng p eces. Together, they explore the theme “Getting Really Real: The Art and Science of Communicating With Empathy.”"



Applied Empathy Podcast: Getting Your Head in the Game
This month, Michael Ventura speaks with Jesse Israel, who builds community through mass meditations as founder of Medi Club. They are joined by Carolyn Manning, Director of US Brand and Community for lululemon athletica. Together, they explore the theme “Getting Your Head in the Game: Empathy for Mind and Body.

 

Applied Empathy Podcast: Selective Empathy
To discuss the theme “Selective Empathy: Evoking Emotion in Others,” Michael broadcast live from Nevada’s Black Rock Desert via Burning Man Information Radio. He was joined by artist and activist Favianna Rodriguez and human rights attorney Lightning Clearwater III. Together, they talk race, gender, and culture as related to empathic understanding in this edition of the Applied Empathy podcast.



The Applied Empathy Podcast: Empathic Leadership" with Billie Whitehouse & Dr. Robert Gore

 


 

How Empathy Can Help Your Business


Michael Ventura, entrepreneur and CEO of award-winning strategy and design practice Sub Rosa, shares how empathy—the ability to see the world through someone else’s eyes—could be what your business needs to innovate, connect, and grow.

 

 

 

Empathic Design or How to Put the Experience Above All Else
Michael Ventura, Sub Rosa

The Keller Center welcomed Michael Ventura, Founder and CEO of strategy-led design and innovation practice, Sub Rosa, to the Princeton University campus on October 9. The event was part of the Creative Mind & Leadership: Innovation, Design, and Entrepreneurship Lecture Series, with co-sponsorship by the Keller Center's Venture Sponsors Program.
 

 

  • 3:50 - What is Sub Rosa

    • weird group of people

    • solving open ended problems for clients

    • They have an iterative process that keeps evolving

  • 5:00  about empathy

    • what words come up when thinking of empathy?

    • Why Empathy is important? for effectiveness

    • Starts with desire to understand

  • 7:45 Who exhibits empathy? What companies?

    •  Everything is an experience

    • HMW promote the value of empathy

  • 11:00 Don't start with a preconceived idea

    • instead - get feedback early

  • Designing Experiences

    • Behaviour - what do you people to do.

    • Relationships - nature of the relationship you want

    • Memory

    • Conversation

  • 15:15 - Empathy in Practice - Case Studies

  •  Pantone

    • Redesigning  culture - who are we.

  • 27:00 GE mammography story

    • asking questions, listening and empathizing to mammography experience

    • talk to all parties

    • problems room is cold.

  • 35:00 Niki Story

    • hyper feel

  • 40:00  Q and A

    • we consult and execute

    •  turning down briefs

    • Building Structure of Sub Rosa

 

 

 

 

Applied Empathy: The New Language of Leadership
by Michael Ventura

 

CONTENTS

 

Introduction

 

1.  The Way In

  • A New Path

  • Putting Empathy into Practice

  • Our Process Turns Up the Heat

  • Going Where Empathy Takes You

  • Exercises Establishing Perspective

2. The Seven Faces of Empathy

  • Empathy in Application

  • It's About to Get Personal

  • Limbering Up

  • The Archetypes Crystallize

  • Seven Empathic Personas, Seven Archetypes

    • 1. The Sage: Be Present: Inhabit Here and Now

    • 2. The Inquirer: Questions: Interrogate assumed truths

    • 3. The Convener: Host: Anticipate the needs of others

    • 4. The Alchemist: Experiment: Test and learn at all costs

    • 5. The Confidant: Listen: Develop the ability to observe and absorb

    • 6. The Seeker: Dare: Be confidant and fearless

    • 7. The Cultivator: Commit: Nurture with purpose and intentionally grow

  • Exercises: Archetype Exemplars

    • Self-Assessment and Application

    • Personalizing the archetype

3. Connecting to Your True Self

  • Opening Doors Left-Handed

  • The Whole Self

  • The Art and Science of Feeling

  • Please Take Off Your Shoes and Socks.

  • Lucky Number 7

  • Exercises: Five-Minute Contemplations

    • Physical Self

    • Emotional Self

    • Inspired Self

    • Community Self

    • Intellectual Self

    • Mindful Self

    • Operational Self

    • Empathy Journal: Bringing the Whole Self and Empathic Archetypes Together

4.  Showing UP

  • Seeking Alignment

  • Everybody Showing Up

  • One Company, Many Sides

  • Excavating Empathy

  • From Co working to Lifelong Learning

  • Four Dimensions

  • Objective versus Subjective Decision-making

  • Decision Making in Action

  • Top-Down Versus Bottom-Up Culture

  • Constant Calibration

  • Human-Centered Versus Ecosystem Thinking

  • A Bigger World

  • Passive Versus Proactive Leadership

  • Looking at "Consideration"

  • Proactive Leadership

  • The Tip of the Iceberg

  • Exercises: Exploring the Four Tensions

 

5. Timeless Empathy

  • Master Ru's Intelligent Horse

  • Coming Full Circle

  • The Powerful Lessons of the Past

  • Empathy for our own Roots

  • A Tradition in Denim

  • Panning for Gold

  • Connecting with your origin Story

  • Canonizing the Right Things

  • Exercises: Connecting To Your Roots

    • Origin Story

    • Language

    • Traditions

    • Purpose

6. Out Role in Context

  • Empathy Arrives at West Point

  • Coaching Empathy

  • Basic (Empathy) Training

  • A Soldiers' View of Empathy

  • Putting Empathy into Practice

  • Company

  • Consumers

  • Context

  • The Long Road to Instant success

  • Empathic Opportunity: Internal

  • Empathic Opportunity: External

    • Conversations

    • Behaviors

    • Relationships

    • Memories

  • One Step at a Time

  • Exercises: Envisioning Your Future

7. Ritual Creates Reality

  • Project Retrospectives

  • Skills Development Workshops

  • Connecting one-on-one

  • One Career, Many Jobs

  • The Tuba Savant Theory

  • An ink and Chemical Company

  • A spectrum Disorder

  • An Emerald in the Rough

  • Visualizing the Past, Present, and Future

  • Make it Brilliant

  • Turning a Week into a Year

  • Making Brilliance a Habit

  • The Greater Good

  • Exercise: Ritualizing Empathy

    • Personal Ritual

    • One-on-One Rituals

    • Team Rituals

Encouraging Empathy

  • Be Curious

  • Be Honest

  • Be Vulnerable

  • Be Open-minded

  • Be Selfless

  • Be undeterred

  • Be Brave