provides training, coaching, and facilitation/mediation around the U.S.
and around the world. He is a speaker and author, and has helped people
resolve conflicts peacefully and collaboratively for over two decades.
John is co-developer and founder of the Mediate Your Life training
program, and worked closely for over a decade with Marshall Rosenberg,
founder of the international work of Nonviolent Communication.
What does that mean to have a culture of empathy?
I see it as skills, so that empathy is not just an ability to just sort of
sense the emotions and that commonality with others, but to actually have
the skills in communications to create that sort of empathic understanding
and connection. But not just that but also to be able to use that when
conflict occurs, to have difficult conversations.
I see that there are 4 responses to fear,
they are fight, flight, freeze, or empathy.
I started with the work of nonviolent communication, also called
compassionate communication about 20 years ago. About 15 years ago,
building on that body of work, I developed my own work that has a
mediation approach to dealing with conflict and difficulties and
challenges. It's now called Mediate Your Life and co-developed that
with my training partner, Ike Lasiter. So over all these years we
have been working on empathy as a really key component of the
training. I think of empathy now, as not just the listening, but
also the speaking side of how we speak in a way that creates
empathic connection, as well as, how we listen.
The training is
really based on how to use those skill around compassion and empathy
to create a way to deal with conflicts and breakdowns.
The training is really based on how to use those
skill around compassion and empathy to create a way to deal with
conflicts and breakdowns. That is the jist of it, I've been around
the world to a lot of different places doing this, what is now a
year program, for about 10 years now, that we do. So I've been
doing this for quite a while and looking forward to what we are
going to talk about.
I started and have been working on the Center for
Building a Culture of Empathy for almost 15 years. The idea is that
we want to transform society to make empathy a foundational
social value. I saw that you in your workshops you have been talking
about that. You also have some papers, articles and blog
posts that you have written, where it shows that this is something
you have been thinking about, this term, culture of empathy. So I
wanted to explore this topic with you in this dialogue. I've been
seeing a "culture of empathy" as sort of this vision for me. I'm
setting this out there as a vision of a world and society that we
can create together. I'm trying to articulate what that vision
looks like. What do you think about that, what comes up for you?
For many years our training has been people coming to
our public trainings workshops and it requires quite a bit of skill
building, and commitment over time. The last 2 or 3 years, I've been
working on how to bring the work that I do to distill it down, and
synthesized, to bring it into organizations. Then I started thinking
a lot about the culture within organizations and how they can be
empathic and a way to be resilient when responding to conflict. How
could I take what I did and make it more manageable within that
context in a company. As I started to do that I realized, that like
your vision, it's not just within a particular company or
organization, it's about, just in general, the culture in our own
lives. In our own personal lives, work lives but also the general
What does that mean to have a culture of empathy?
I see it as skills, so that empathy is not
just an ability to just sort of sense the emotions and that
commonality with others, but to actually have the skills in
communications to create that sort of empathic understanding and
connection. But not just that but also to be able to use that when
conflict occurs, to have difficult conversations.
Edwin, I know you have been working a lot in the
political realm, and how to have difficult conversations
across political divides and very heated polarized differences.
Like how to bring empathic skills of listening and speaking into
those conversations at a general societal level is very interesting
to me. I just see it's really crucial to how do we work together as
human beings to deal with all the big challenges that we have. For
example climate change, and preparing ourselves and dealing with
that and getting on the same page somehow. Plus there are so many
So I think of these two issues, just speaking and
listening, that creates that depth of connection. There is not a
particular conflict going on, just having that synergistic, really
being in the flow together, a sense of really fulfilling and
satisfying closeness, care and connection and then how to bring that
into difficult conflict situations.
I hear that it is about skill building and also about
a way of being? There is a felt experience of the relationship and
what is that quality. There is this empathic quality that is a felt
experience. We feel it when we are in a more empathic relationship.
5:54 John - needing safety
In my training I talk about different dimension of
that. Where I think conflict happens is people ultimately don't feel
safe, emotionally, psychologically, sometimes physically. Often,
unless we are in a war zone or a really dangerous part of town, that
it's generally more about emotional psychological safety and
whenever we do not feel that safety we get triggered into that
fight, flight, freeze part of the brain. Where we want to fight or
run away, that is just how we are hard wired. Then what the approach
I have been doing for all these years is really about bringing the
intention to connect into the places where we most want to fight or
flee. And how to do that in ourselves. It's creating a circle of
safety within ourselves so that we can expand that circle of safety
so that we can expand that circle out, and out beyond us to all our
relationships, and even beyond.
So what creates that safe space so that people can
relax and focus more on cooperating and trusting each other and
working together to deal with stuff. That intention for
connection, I think is really important, a kind of intention to
empathically understand another perspective and see some
commonality. The intention to be kind and have care. The Intention
for a kind of courageous revealing of our truth, when it might be
scary. So all those things are around the intention to create
this quality of connection that human beings are hard wired for
but we get easily disconnected from it.
I want to underscore a few things. It's this radical
counter impulse that when we do not feel safe, we want to run away
or fight, and this is about overriding that primal instinct. It's
overriding that part of our brain, the amygdala, and all that goes
with that ancient part of the brain to override that to bring the
intention to connect in a way that is warm, caring and kind. It's
trying to understand that even where we don't agree and be willing
to courageous in how we express our own truth. So that intention to
show up that way, when most of our triggered reaction wants to go
into fight or flight.
It's basically Carl Rogers 3 qualities,
caring, unconditional positive regard,
and congruence (authenticity).
To bring those qualities to where is feels unsafe,
either within ourselves or between yourself and others, or between
other people around us. To bring that intention when these is some
kind of unsafely being experienced. So that is counter, that is
overriding a lot of thousands and hundreds and thousands of years of
evolution to bring that intention to connect.
And then what are the skills? How do you do it? That
is part of the training. How do you do it, not just the intention to
do it, which is wonderful and can go a long way but often it is not
enough, because that part of the brain that wants to protect us from
danger is so strong. Both the thinking that gets triggered and the
emotional reaction that gets going.
In our training there are two different skills. I
think of it there is this mindfulness skills, with how to be
present, how to be aware, who to keep coming back to that place of
awareness and stepping back from our thoughts and feelings. And how
to we use language to speak and listen in a way that creates that
connection. So these two pieces are both part of how do you create
that overall intention to respond.
Edwin Reflects - About
I'm hearing, you can have the intention and you have
some ways to actually creating it? And you are seeing two parts to
that. One is developing that mindfulness, that awareness by stepping
back and having a space around it. An awareness of what is
happening, as well as the second part which is that language skills
and listening in a way that creates that empathic connection.
About intention. You and I are here in this space
and I have the intention of creating that space with you and I think
you have the intention of holding that space with me as well. So we
are creating a little culture of empathy here in this relationship.
We both have the intention of creating that space. So why would
be want that intention?
For me it is because it feels good. It's like Carl
Rogers said, listening or being heard "feels damn good." So i am
wondering what you see as the motivations behind those intentions?
I like the way Simon Sinek talks about this. I don't
know if you know about his work. He is an organizational speaker and
author and he gave one of the most famous TED talks and he does a
lot of YouTube talks. He has this idea of a circle of safety and why
is that so important evolutionary in our human specifies develop?
It's because we band together to feel safe from the external
threats. We have done that ever since we were hunter gathers. Then
if we don't feel safe internally with the tribe and the group, then
we don't have trust. Trust leads to cooperation and collaboration.
You can look at all the technological wonders around us and
everything we built and created in civilization would not have
happened if we didn't have this incredible ability to cooperate
and collaborate and work together.
I think that is ultimately the most, in terms of
efficacy and practical level, it's why have that intention is
because it works. When we can have an attitude of care, warmth and
kindness toward others, understand empathically or willing to show
up in our own vulnerability and honesty. When we come with that then
it is more likely that the other can respond with feeling safer. By
bringing that the other can start to feel safer and less threatening
in what they are doing and how they are perceiving. Once that
happens we can work together, we can hear each other, we can have
political discussions, without demonizing the other side.
And ultimately the really practical things I see is why,
Because then we can cooperate, we can collaborate and we need to as
human beings we have these huge issues now, weather it is the treat
of nuclear war that is still there. Of course climate change,
were we don't have agreements on that and yet we are already
starting to see the impacts. And lots of issues at that huge level.
We as human beings could literally become extinct if we don't figure
this stuff out.
All the way down to very practical in all our
relationships, personal and work that we just work together a hell
of a lot better when we feel safe with each other, when we know how
to bring that empathic connection into the space.
out of Googlethat shows that the most highly performing
effective teams were the ones that they called psychological safety
as the core culture of their given team. That was the predictor
of excellence and high functioning teams at Google that they felt
psychological safe with each other. I think it is a very
practical thing and empathy is a way that creates that sense of
is a way that creates that sense of safety.
An example of that in the USA is this dysfunction
between the political parties. Things are not getting done, policies
don't get created and implemented. If a policy gets created by one
party or administration, it gets repealed by the other party when it
gets in power. So there is this general dysfunction at this larger
social level. So what I hear you saying is that if we have this
culture of empathy, then people really hear each other and that the
outcome would be a more functional, creative, problem solving
It scales down to your relationships with your family. There
are all these conflicts in the families and if you have a culture of
empathy within the family, then you can solve these internal family
issues and conflicts better.
all those levels. It's so painfully obvious when that sense of
safety and trust breaks down, and the cooperation completely breaks
down and how deleterious that is at all those levels. We can't
afford anymore, expectantly at the higher levels, when we have
really big things to deal with. And yet the differences are huge,
when ideology and what not get in the way.
at an especially conflictual time in terms of segments of the
population to be able to create more safety. Because if you see the
other side as somehow other, and dangerous, because you have ideas
that I think are dangerous, then if the connection totally
breaks down and then how do you bring a culture of empathy into
you bring a culture of empathy into that, so that people can relax
their defenses and start listening to each other? I
think you have to feel safe enough to listen to each other. If even
one person can bring that, that intention and the skills of how to
do that, then it can change the whole room or culture, or what ever
context you are in, it can start to shift even subtly towards more
of the culture where people are feeling safe, connected, trusting
that intention to why we want to do it. I've been seeing that we
need to have a vision of where we want to go. This vision of a world
that has those qualities and values to it. You were talking about
Fight, Flight, or Freeze, and that is usually seen as the response
to fear. I think these is an empathy response as well and that is
something that is not talked about.
I see that there are 4 responses to fear, they are
just as valid of a response to fear as the other response. That is
to have this capacity for empathy, in these fearful situations.
That is empathizing into your own feelings and those of the other
that may be stimulating the fear.
Fear and anger, yeah. What you are saying is interesting, that is
seeing empathy as a valid response to some kind of apparently
threatening situation or a psychologically
threatening situation. And my understanding of brain science, as
limited as it is, that those are really different parts of the
"What you are saying is interesting, that is seeing
empathy as a valid response to some kind of apparently threatening
situation or a psychologically threatening situation. "
response is an older part of the brain that is more the reptilian or
instinctual and that empathic response is a different part of the
brain. It's called the mammalian, mammal brain and there are
pathways in the brain that are about attachment and bonding, and
friendship and nurturing, nurturence. We are wired for that but then
maybe if we have trauma, or various things that make it difficult to
aces that part of our human nature then we go more to the fear. I
like the way that you framed that thought. To see that as a response
it's just a different kind of response. I think the difficult thing,
or the thing you and I and others need to figure out is, on a large
enough scale. How people can be aware, that when you are in fear,
you have to deal with that fear somehow, because otherwise, you are
afraid and you are going to react.
have to transform that fear into something that feels safer, at
some level inside and then you can feel like I can apply empathy as
a valid response to this adversity, this challenge, this difficulty
you have. How to get there, that is a lot of my work, is how do you
make that shift out of being in a fear or anger mode and
actually get to a place where you heart softens and open and you
want to connect, because you feel like you have taken care of that
initial fight, flight, freeze inside and then you can to apply the
am hearing is that there can be this quality of fear that can come
up and the question is how do we relate to or deal with that fear.
is the empathic approach, which is to be aware of the fear and to
sense the fear and to allow it to arise and be with it. I've seen
that in my own family when I had an experience where there was a
conflict. It was a very intense conflict a couple of years ago that
too place on Christmas between two family members. I stepped into
it, and the stepping into it, I could just feel the fear in my body.
It was like the feeling of icicles through the core of my body. The
rest of the family members had all shrunk into the corners of the
room to get away from the conflict. There were two family
members yelling and screaming at each other. Just for me to step
into that, was so anxiety producing inside myself.
"There is the empathic way, which is to be aware of
the fear, to sense the fear, to allow it to arise, to be with it, to
let it be heard, to reflect it, to move through the fear, and to
feel the resulting deep release and sense of connection."
back on it, I wondered how do I hold that empathic presence with all
that anxiety. I realize that it was that I had been doing a lot of
practice empathy circles and had strengthened my skill and
resilience through that.
I started do a mediation by listening to both parties and that
brought brought their stress level down. Then I got them to do
empathic listening with each other, back and forth. Then the whole
family started coming out of the woodwork and it turned into this
big family empathy circle, using active listening to dialogue
between all the members. Then we came down to some core issue,
which was about one of them not having a scene of belonging in the
family and having felt unexcepted. This was a totally different
issue than what had started off the conflict. It ended very well
with everyone hugging.
For me, the quality of fear going into this was so
intense. One quality of how to deal with that was having done a lot
of empathy circles, a lot of practice.
What I hear you say is, there are different parts of
the brain and through practice, and constantly practicing the
empathic listening and having overcome conflict before, that we are
rewiring the brain and making those empathic related pathways deeper
and deeper. So it's the neurons that fire together, wire together
and the empathic response becomes more and more automatic. That was
something I wanted to add.
So how do we address the fears that can come up, in
an empathic way, ?
I'm sure you have lots of stories and experience of
how you have dealt with that fear?
I like your story very much and it sounds like you
are saying you were able to be aware and enough of your fear but not
have that totally override your practice. That lots of practice
helps prepare you to deal with the fear.
Edwin I was shaking!
John: Yeah, the adrenaline starts flowing and
our whole body starts orienting towards self protection, right. So
that is a great story of how all the practice you put into training
yourself how to shift into the part of you that wanted to try to
connect and offer empathy, that then was you were able to do
because you created enough of those pathways and strengthening them
to bring that into a very challenging moment.
It's just like going to the gym, or exercising in any
way or just a deep practice that is someway to strengthen that
ability because otherwise the fight, flight, freeze just takes
27:12:4 Edwin The culture is constantly
practicing the fight approach. We get that constant wiring of the
brain as the solution to problems and conflict.
27:23:8 John I really like your story because
it shows what is possible. In my experience that is very possible
if one can do what you were able to do. Right. You were just one
person in that whole room, but you were able to totally shift the
energy to the more collaborative and connecting and empathizing way
of being. It is so
possible if we develop that training.
starts to get to another thing I was imagining we could talk about
if you are ready too?
28:09 Edwin There was one thing I did want to
talk about before we go on. It is the concept of individualistic
empathy as compared to relational empathy. I wanted to read a short
piece from Maureen O'Hara who was a grad student with Carl Rogers and
she had done workshops and trainings with him. She was one of the
people that carried his work forward. She says,
"Empathy is commonly regarded as an
individual-to-individual phenomenon in which one person senses the
unspoken or inchoate thoughts or feelings of another. Our observations
show that group or relational empathy may be even more important than
individual empathy in the formation of conscious communities." Maureen
There is notion or worldview that we live or exist in
this individualistic country or world where people see themselves as
individuals and focus on their own experience and self interest. And
a lot of the empathy training has this view that me as an individual
is empathizing with you as an individual. There is an explanation of
why this view is big in the therapeutic world. The idea is that
males tend to have more of this individualistic view of life,
whereas woman in the home were tending to the well being of the
entire family and the relationships. So how are the kids doing, how
everyone is relating to everyone else in the family. Thinking of
and being aware of the felt experience of the whole family.
So, it was men who started the psychology field, like
Freud, etc. They brought their individualistic world view into the
field of psychotherapy. So what was considered good therapy was to
help the client to become individualistic. Becoming autonomous,
becoming self reliant, etc. That was the goal of the therapy, that
was considered healthy or normal. There was a sort of response to
this when feminists came along and said, this is an individualistic
understanding of empathy, but there is really this
relational understanding of empathy.
It's is the quality of empathy between us. I think
you were addressing that when you first started talking, that it's
not just me empathizing with you, but in the relationship both
parties have something thing they can do to deepen the
overall empathy in the relationship. For example, if I am speaking,
if I can express more of my felt experience, that I can contribute
to creating a deeper relationship and connection. So everyone in
the relationship has something they can do to contribute to create
that environment and connection.
For me that is the basis of a culture of empathy. We
all have that intention to create that shared relational space and
feeling or quality.
So just wanted to raise that topic of the difference between and
individualistic and relational empathy. I wanted to chat a little
bit about that and if you have any thoughts about it?
What comes to me is that thinking of empathy as
something I can do with myself internally as an individual. Rugged
individualism is that says, "I'll take care of myself. I'll give
empathy to myself without needing anybody else."
Then there is the one on one empathy how I can get
support for empathic listening to what is happening for me.
But also as you say, how to give it to others, to be
in flow back and forth of that empathy. There is like a group level,
community level, of how people can reinforce that empathy in a
group. I think of satsang and community. With the distinctions I'm
not sure how to get there exactly, but I think it is just another
level to look at, or observation, or intentionality
and how do we take that one on one level. So that it is an
intention for a whole group or community to share that way of
supporting everybody collectively in that kind of listening and
I see it
as a part. There is;
me empathizing with you, even if you are not listening in return,
then there is the mutual,
then the societal
It's like the
Russian doll model. They are all part of and comments, but what has
happened in the many trainings or the therapy is this notion of you
as the individual and it stops there and don't see the larger
context and how do we really create this larger culture of empathy?
It's also about how to we get buy-in for us to have this intention
for a the society wanting
this kind of world. I don't have it clearly articulated yet but
that is what I want to do.
People like Maureen O'Hara have written about this
relational empathy and there is a feminist group at Wellesley
College working on this quality of relational empathy. It's just
that this relational empathy give a conect and a way of holding an
awareness, an awareness
of the felt experience of
or the felt experience
of the home,
or the felt experience
of the culture is a business
This is what I am calling the culture of empathy.
It's having the intention of build that whole culture.
an important lens to be looking for that or how to create that. The
intentionality around that level. About the interconnectedness of
peoples empathic response to each other as a group, as a collective,
as a norm. What is the norm, is it the norm to be competitive, self
protective and all that in the culture, or is the norm to be
responding to the difficulties and challenges with empathy and
trying to connect even when it is difficult. Is that the group norm
and is that the way people are in general seeing that yes, this is
how we function together as a group or even as a society.
That is the intention for me it to create that group
norm and and that vision of what our community could like like. Just
having the vision of what the society looks like when we have that
norm. We talk a bit about the benefits of that. That the
society will be able more effective, more collaborative, like you
were talking about and be able to address personal and social
problems and work together. I think there needs to be some of these
concepts and terms to be able to articulate and speak about it.
That is why I wanted to talk with you about this so that we can
explore these nuances and language to express that.
Different people have different languages. They have very different
ways to understand the kind of things we are trying to talk about. I
have been reading Ken Wilbur, you may know of him. He has written a
recent book called 'Trump and the Post Truth World' or something
like that. He takes this spiral dynamics view of levels and layers
of consciousness development. A mental, emotional development
individually and societally.
Different people are at different levels and we are in different
levels and different context. How do you speak to somebody who has
a different worldview than we do. How do you find a language that
makes sense to them, because the way we are talking right now, there
is a whole segment of the population that would not
necessarily agree or even would be turned off by the language we are
using to talk about this. How to even at that level of
understanding the things we are say and seeing the value in them and
do it in a way that makes sense to as many people as possible.
story with the family, I had talked a long time about the importance
of empathy and they didn't understand it. They
just said, "that's nice, we really don't understand what you are
And then they
experienced it in that family mediation and I named it.
I said, "This is
And they basically said,
"This is pretty good, this works, we are willing to do more of it."
started family empathy circles. Some of my family is conservative
evangelical christian... you know, it works across the political
are saying is really fascinating to me Edwin because that whenever
we try to explain something like this, to talk about it. Even with
the best of intentions it is really hard if we are coming from a
certain world view and we are trying to talk with somebody in a
different worldview, it's really hard to talk about these things.
But like you just said, it wasn't until you did it with them and
they could experience the raw quality of what happens when you
listen in a certain way, and focus your language in a certain way.
And them boom you experience that connection, that empathy and feel
it and it goes beyond the mind trying to put labels on it. You feel
it and you get it and you want more of it because it feels good and
you see the power of it.
you have said something that to me is the light bulb. The lesson
seems to be not to try and talk about it too much just like Marshall
Rosenberg said, 'Just be it, and live it." I think Carl Rogers
would say that too. Just be that empathy like you did with your
"You feel it and you get it and you want more of
it because it feels good and you see the power of it. "
Let the learning and the
inspiration come from how we do it and how we be it. The more we
talk about it somethings you lose something.
there is the question of how do we do this in a larger social
context. I'm seeing there is a lot of workshops, people doing it in
homes, but how do we bring it into the larger social awareness? I
don't see a lot of it. Barack Obama talked a lot about empathy and
now recently Hillary Clinton has said we need radical empathy. But
it's at this word level and I don't see the experience or the action
to connect that with the words.
I'm guessing that with all the workshops and trainings and seminars
and online things and things people read. There is a lot of this
happening at certain levels of society but then in a really macro
level of our whole US society and beyond, how much is it really
penetrating to that level? That is your question?
And how do we help or speed that up. Darshan the
theologian thinks in terms of thousands of years of evolution, and
we don't have that kind of time anymore. Right?
We need to see how can
we speed this up. I
don't have any answers but I really like the question a lot.
Once we have the problem then we can turn it into a
problem statement of:
How might we speed up the building of a culture of empathy?
a space and a direction to work on it and to brainstorm and find
creative solutions to prototype and test.
what you are doing very much with political stuff and
conversations that you are trying to get to happen. I look forward
to being part of that. That's one way to do it is to address the
political domain and try to bring this there because there is
obviously a lot of need for it. A lot of people feel draw to or
engaged in it even if they don't show up at the pools always. People
pay attention and watch the news and they know the issues. And most
people have opinions. So that is a way to engage on a much larger
There was something you had wanted to talk about. I
have moved back to the individualistic empathy as compared to a
42:28:7 John (Empathy needs to be
regularly practiced and exercised)
We need to talk about empathy the same way we might
talk about yoga or meditation. I'm curious how much this is part of
your thinking. I'm guessing it is. Or exercise. If you think about
those things, exercise 50 years ago was not even a thing. Some
people liked it but most didn't and now almost everybody would agree
that exercise is important. Its part of being healthy, a lot of
people go to the gym. Like it is way more accepted at a cultural
level that empathy is important and valuable. And the same now for
yoga, there are yoga studios on every corner practically, and even
meditation and mindfulness is becoming quite a household word now
cutting across lots of social strata.
The idea of meditation not seeming so esoteric, it
still has a way to go, but it is getting there. I think empathy in a
way you and I are talking about it is not just a feeling or
understanding or resonance but it's also a skill of how to pay
attention and how to use language to speak and listen. I think of it
in a similar way to have a health well balanced life that you would
have regular empathy with yourself and others. Where you practice
the skills that deepen the connection and then ways that you can use
that for conflict that arise. That would be seen in the same way
that exercise, yoga and meditation is now being seen as just a
healthy life style.
I'm totally for that and support that and I think
that is a way off making it a practice, a regular routine that you
have that and be constantly practicing. Sort of for your relational
health. You have you physical health and you need to work on your
relational health as well.
we make relational empathy exercise practice as
common as physical exercising?
Yeah, linking it into the wellness movement, a
holistic wellness and health movement. And all the apps that
support that. Just have this be woven in as part of the various
ways of being healthy. You talk about empathy circles and empathy
groups, that is one way. You don't have to go to once a week empathy
group you can do different people in your life that you have a
regular practices of even 5 minutes. With just some speaking and
listening each way with some intentionality. To me that drops us
into a deeper place than just this normal back and forth way we
talk. If you bring a little structure and intentionality to the
conversation and you have some sense skills you want to practice
then not only do you practice the skills but then you build the
connection within ourselves and between us and certain people in our
lives that are important. Then it can just spread that way and at
that group level of practicing, on the one on one level, and inside
ourselves. We can practice at those levels to create that health.
How might we regularly practice and exercise our
We need a whole ongoing development for developing those kind or
tools and practices and be open to all the different ways that can
be done. Be it empathy circles, be it empathy buddies, be it in the
family, home and work. To have regular support. That are a lot of
different way to practicing and deepening this way of being.
For lot of people this might sound weird what we are talking about,
still might not understand what we are talking about, but the idea
that more and more just like those other things became common
cultural understandings of health that this will, just a mater of
time. It seems it's going to be if we survive on this planet. It
will be part of just peoples practices for emotional health.
That is what we are both working on and it is really good to have
you on the journey for building a culture of empathy.
I want to clearly put together this vision of a culture of empathy.
To have something that we can share and constantly be developing.
I look forward to more conversations and more work together and how
we can make this vision a reality.
Building a Culture of Empathy in Your Life & Work
"These elements of empathy ó presence, understanding, needs ó create
connection and working together to find creative solutions to problems.
I have found that itís not just knowing how to use these skills. Itís
about developing a regular practice in which you take turns speaking and
listening, and intentionally use the skills. This can be done at work as
well as in personal life. It is in the daily and weekly routines that
habits form that then become part of the culture we live and work in. If
we can create cultures of empathy in our own lives and organizations, we
can build a world culture in which compassion and collaboration is the