For Andrea, empathy is like the exquisite attunement of musical strings to
each other. The opposite is chaos, discord, and the sound of finger nails
on the chalk board. She offers ways and skills to create and deepen the
attunement. How to build a culture of empathy?
Listen with the heart and teach people specific conflict resolution skills they can
use in the heat of conflict when they might tend to lose their ability
to stay centered in the heart.
Sub Conference: Education
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How to build a culture of empathy?
• Teach people specific conflict
resolution skills they can
use in the heat of conflict when they might tend to lose their ability
to stay centered in the heart • Cultivate self-compassion • When in conflict, reach beneath your judgments to recognize the
deepest values and essence of the individual, acknowledging them to
yourself and reflecting them back to the other person. • Listen
with the heart • When triggered by another person’s position, ask yourself “where
does that behavior or belief I’m critical of live within me?” • Practice all of this in everyday life with the people closest to us
"This book describes the five core practices of Compassionate Listening
and offers ways to practice them through a combination of theory,
exercises and take-away suggestions."
