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Culture of Empathy Builder:  John Wenger

John Wenger and Edwin Rutsch: How to Build a Culture of Empathy in Business

 John Wenger works at Quantum Shift in New Zealand.  He says, "As a sociatrist, Iím passionate about people in business developing greater ability to stand in each othersí shoes. Itís one of the cornerstones of the work we do at Quantum Shift and is central to nurturing greater health in organizations. This is often given the name ďempathy....

 

There is an embodied knowing that comes via the act of role reversal, beyond mere thought and cognitive understanding, which facilitates a deeper ability to live in someone elseís skin. Getting this at a head, heart and gut level changes our world beyond what we thought possible. It becomes harder to switch off our empathy and behave as if people are mere resources when we have a full experience of what itís like for them."

 
 
 

 

Transcripts

  • 00:00 Introduction

  • (transcription pending)

  • (Video Transcriptions: If you would like to take empathic action and create a transcription of this video, check the volunteers page.  The transcriptions will make it easier for other viewers to quickly see the content of this video.)

 

October 16, 2012: quantum shifting: Beyond empathy
As a sociatrist, Iím passionate about people in business developing greater ability to stand in each othersí shoes. Itís one of the cornerstones of the work we do at Quantum Shift and is central to nurturing greater health in organisations. This is often given the name ďempathyĒ. I bristle a little, however, when I hear someone say, ďI can have empathy for them, butÖ..Ē

 

There is an embodied knowing that comes via the act of role reversal, beyond mere thought and cognitive understanding, which facilitates a deeper ability to live in someone elseís skin. Getting this at a head, heart and gut level changes our world beyond what we thought possible. It becomes harder to switch off our empathy and behave as if people are mere resources when we have a full experience of what itís like for them.