Center for Building a Culture of Empathy

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Culture of Empathy Builder:  Patrick Quattlebaum

Developing Empathy Skills in Human-Centered Design: Patrick Quattlebaum

Patrick Quattlebaum is Managing Director of Adaptive Path, an experience strategy and design company. Patrick is also an in demand consultant who helps organizations envision, architect, and manifest new product and service experiences. He’s a passionate strategist, designer, humanist, storyteller, facilitator, and teacher.

 

Patrick wrote an article 'Service Design Soft Skill Builder: Empathy' about using and practicing empathy in the Human-Centered Design process.

In this dialog we discussed his article and explored ways to increase and practice our personal empathy skills. Patrick writes, "We, the design community, talk (and write and speak) a lot about empathy. We lament the empathy deficit in our companies and clients and cry "something must be done about this."  We tout personas, empathy maps, experience maps, and other methods as empathy deficit reducers that lead to better experiences (and profits). Some, at the extremes, position human-centered designers as Platonic figures releasing stakeholders from the shadows of opinion and faceless analytics into the reality of human emotions, needs, and desires. We talk a lot about other people's empathy. But what about your own? What about mine? "

Sub Conference: Human-Centered-Design


 
 

 


Developing Empathy Skills in Human-Centered Design: Patrick Quattlebaum & Edwin Rutsch

 

(Video Transcriptions: If you would like to take empathic action and create a transcription of this video, check the volunteers page.  The transcriptions will make it easier for other viewers to quickly see the content of this video.)

 

Service Design Soft Skill Builder: Empathy
"We, the design community, talk (and write and speak) a lot about empathy. We lament the empathy deficit in our companies and clients and cry "something must be done about this."  We tout personas, empathy maps, experience maps, and other methods as empathy deficit reducers that lead to better experiences (and profits). Some, at the extremes, position human-centered designers as Platonic figures releasing stakeholders from the shadows of opinion and faceless analytics into the reality of human emotions, needs, and desires. We talk a lot about other people's empathy. But what about your own? What about mine? "
 

EPIC 2012: Action-packed Tangible Empathy Workshop
"In this workshop,”Tangible Empathy: Research for the Design of Touchpoints”, the attendees experienced an intensive and condensed “learn by doing” approach to capturing and translating design research in a mere three and a half hours! Being given the broad research questions of “How do users interact with touchpoints within the current experience?” and “How does the environmental context impact these interactions?” four teams, using four separate research activities (photo safari, scene tracing, flow diagrams, and touchpoint cards), set out into the heart of Savannah to study how members of the community behaved and interacted with their ‘stuff’ in the context of space (more specifically local coffee shops). "