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Culture of Empathy Builder:  Marie Miyashiro


Marie Miyashiro

Author: The Empathy Factor at Work
Marie has been a communication and organization consultant for more than 22 years working with businesses, nonprofits, universities and government agencies and professional associations in strategic planning, organization communication and development, employee and manager training and, marketing.
Video: The Empathy Factor at Work:



Edwin Rutsch interviews Marie Miyashiro, author:  The Empathy Factor at Work
I believe there are two ways to nourish a culture of empathy. One is simply one person at a time. The connection I have with you in this moment. What I might share with someone else that I know well or might not know well. Everything from the most imitate relationships we have to relationships that might be fleeting or causal. Those connections, which does not take a long time, it could be just a few seconds even, can be so profound for people that it can create a change in them.


Making collaboration Real Conference: The Empathy Factor at Work:
  Empathy, learning how to grow into a place within yourself, where you are least likely to be triggered by what's going on around you, is not only a practice of self-empathy but of self awareness. I would say that any practice that increases self awareness is a companion piece to empathy. And in fact many workplaces are paying for and providing employees with time to meditate, time to journal, time to go for walks during their lunch breaks, fitness, nutrition. These are are all  companion pieces to self care.

Book Review: Increasing Collaboration Through Empathy
"Marie Miyashiro is passionate about empathy. A popular speaker and coach for teams with the Elucity Network, an empathy-based consulting and training group, she has written The Empathy Factor, an informative book with a proven method for developing and practicing empathy as a workplace skill. Her insights focus on how a compassionate workplace is a path to greater productivity and greater profits....
The essence of empathy is the metaphor of walking in someone else’s shoes. Miyashiro says, “Empathetic connection is built around guessing someone’s feelings and needs, rather than knowing them.”


empathy, collaboration, work place teams, integrated clarity®, business success 


Free Webinar: The Compassionate "We" The Empathy Factor in Organizations w/ Marie Miyashiro



Benefits of Empathy: Marie Miyashiro and Edwin Rutsch




Here's an upcoming free webinar by my friend Marie Miyashiro, author of The Empathy Factor. I talked with Marie and she told be about this first of four free webinars she's hosting on how to foster empathy in the workplace.

NEXUS Author's Sandbox Webinar - The Compassionate "We:" The Empathy Factor in Organizations w/ Marie Miyashiro
Wed, Jun 5, 2013 12:00 PM - 1:00 PM EDT







The Empathy Factor Book  Notes



Dedication xi
Acknowledgments xiii
Foreword xvii

PART I: Understanding Empathy and Needs-Based


One: Introducing the Third Dimension and Integrated Clarity

  • Flatland

  • creating structures that work

  • the pace of change

  • connecting with values/needs

  • couched in needs - what are peoples needs

  • (everyone needs empathy: to be heard and mirrored, first step, empathic action)

  • (philosophical basis)

  • Why is it taking so long for the research and stories that validate empathy to be legitimately and equally received in the workplace along with thinking and doing?

Two: Capitalizing on the Human Element 21

  • trim rudder

  • (what's the difference in meeting needs versus reflection)

  • (NVC is like a conceptual crutch)

  • What’s Empathy Got to Do With It?” Bruna Martinuzzi, founder of Clarion Enterprises Ltd.,

    • “Indeed, empathy is valued currency,” she states. “It allows us to create bonds of trust; it gives us insights into what others may be feeling or thinking; it helps us understand how or why others are reacting to situations; it sharpens our ‘people acumen’ and informs our decisions.”

  • Appreciative Inquiry - bring up the positive -

    • (your story of empathy)

    • (a negative story of not getting empathy - turn it around and act it out. so you got empathy)

Three: Basic Principles of Nonviolent Communication 41

  • step-by-step process for building your empathy muscles.

  • no widespread agreement on how to define empathy and compassion.

  • distinctions between “emotional contagion,” empathy, and compassion.?

    • Empathy

      • Emotional contagion

      • (perspective taking)

      • empathic concern

      • compassion: but empathy is a precursor for “empathic concern,” or compassion.

  • empathic listening,

    • Stephen Covey in his book The 7 Habits of Highly
      Effective People: “Empathic listening involves much more than
      registering, reflecting, or even understanding the words that are said.
      Communications experts estimate, in fact, that only 10 percent of our
      communication is represented by the words we say. Another 30 percent
      is represented by our sounds, and 60 percent by our body language. In
      empathic listening, you listen with your ears, but you also, and more
      importantly, listen with your eyes and with your heart. You listen for
      feeling, for meaning. You listen for behavior. Your use your right brain
      as well as your left . You sense, you intuit, you feel.”

    • (book could use a broader context?  )

    • True empathy is not a mental construct; it’s an emotional and whole-body experience that can be learned.

    • Introducing NVC: The Lunch Date Exercise p49

    • ( we have a common humanity, this consist of values (needs)

    • (coming together with a shared feeling as a basis for connection and which t0 grow and expand. Example of dance.)

    • The Process of Self-Empathy

      • In NVC, this process of connecting with our own needs as they’re
        triggered by something we see or hear is called self-empathy.

      • The Age of Empathy: Nature’s Lessons for a Kinder Society, Frans
        de Waal, professor of psychology and director of the Living Links Center
        at Emory University, states that “empathy is an automated response
        over which we have limited control.”

    • Form empathic connection before education, explanation,
      or justification.

    • Any form of educating, explaining, defending, or justifying
      before someone feels heard or understood, creates more
      separation than connection in my experience.

Four: Applying Needs-Based Awareness to the Workplace 85

  • Self-Connection

    • What am I feeling?

  • sensitivity to emotions

  • Exercise -a drawing of the body, draw your feeling on the body,

    • what does empathy feel like

    • what does lack of empathy feel like?

PART II: Making Empathy Actionable

  • Five: How to Increase Self-Productivity 131

  • Six: How to Increase Interpersonal Productivity 143

  • Seven: How to Increase Team or Organizational

  • Productivity 171

  • Eight: Needs-Based Decision-Making Tools 187

PART III: Transforming Our Workplaces

  • Nine: Healing Workplace Anger, Guilt, Fear, and Shame 199

  • Ten: Connecting With People Who Stretch Our Skills 211

  • Eleven: Implications for the Future of Workplaces 221

Feelings Inventory for the Workplace 229
Needs Inventory for the Workplace 230
The Four Steps of the Integrated Clarity® Framework 231
Integrated Clarity® Six Universal Organizational Needs 232
10 Minutes to Clarity® Organizational Needs Assessment 233