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Culture of Empathy
Builder:
Thomas H. Lee
Pending - in development
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"Thomas
H. Lee is Chief Medical Officer for Press Ganey, where he leads
development of strategies for measuring and improving quality of care. He
is also a practicing internist/cardiologist at Brigham and Women's
Hospital and part-time Professor at Harvard Medical School and Harvard
School of Public Health. Tom was previously Network President for Partners
Healthcare System in Boston. He serves on the Editorial Board of The
New England Journal of Medicine and
is the author of four books, including An
Epidemic of Empathy in Healthcare,
due for release later this year. Tom holds a medical degree from Cornell
University Medical College and a master’s degree in epidemiology from the
Harvard School of Public Health. "
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An Epidemic of Empathy in
Healthcare
How to Deliver Compassionate, Connected Patient Care That
Creates a Competitive Advantage
by Thomas H. Lee
McGraw-Hill Education, 2015, 224 pages,
Amazon
Contents
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Acknowledgments vii
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Introduction
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1 The Problem
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2 The Imperative
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3 The Response: Empathy
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4 Measurement
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5 Social Capital and Social Network Science Come of Age
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6 Changing Behavior and Creating the Epidemic
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7 Ten Key Steps Toward Higher-Value Empathic Healthcare
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Notes
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Index
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How Social
Network Science can Foster Empathy among MD’s
Dr. Thomas Lee, Chief Medical Officer of Press-Ganey, a company that surveys
hospital patients, discusses his very recent book, AN EPIDEMIC OF EMPATHY IN
HEALTHCARE: How to Deliver Compassionate, Connected Patient Care That Creates
a Competitive Advantage (McGraw-Hill; November, 2015), and his work in
improving the patient experience.
"At a time when consumers are increasingly engaged in their healthcare
decisions and providers are being called upon to deliver greater value, Press
Ganey Chief Medical Officer, Dr. Thomas H. Lee, presents a path to
patient-centered care in his new book, An Epidemic
of Empathy in Healthcare: How to Deliver Compassionate Connected Patient Care
That Creates a Competitive Advantage.
The book, published by McGraw-Hill, will be available on Amazon and via select
retailers on November 20."
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