Center for Building a Culture of Empathy

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Culture of Empathy Builder:  Elizabeth Morrison

Empathy Training in Healthcare and Beyond
Elizabeth Morrison


"An accomplished trainer, therapist and consultant, Elizabeth Morrison specializes in helping health care organizations enhance human connections in care provision. Her areas of expertise and passion are building effective and sustainable integrated behavioral health (IBH) services, developing patient-centered complex care programs, and providing research-based training in empathetic communication for healthcare professionals. Originally inspired by Carl Rogers' research on the primary role of empathy in healing, she uses evidence-based strategies to design trainings and consultations tailored to meet the needs of a wide range of organizations." Elizabeth developed the Empathy Effect Training and curriculum for teaching empathy skills in the healthcare field with Institute for Healthcare Communication."
 

"Expressions of empathy are the "secret sauce" that ensure caregiving encounters are healing and not harmful. They are essential for building connection and trust, and especially so for interactions with people who have suffered trauma. Empathy is universally accessible, free, an effective treatment by itself in many situations - and it has no side effects!"
Empathy Effect

Sub Conference: Health Care

 


Links

 

Empathy Effect Training in Healthcare. Elizabeth Morrison & Edwin Rutsch
(video on Facebook)

 

 

 

 

Videos


PDF: Annotated Bibliography The Empathy Effect: Countering Bias To Improve Health Outcomes

 

Elizabeth Morrison: The Impact of Empathy in Healthcare
 September 14, 2017 

 



ACE Academy: Patient-Centered Care Starts with Empathic Communication
OCT 2, 2014

"Elizabeth Morrison discusses how empathy is evidence-based health care. This webinar also features a video from Cleveland Clinic , “Empathy: The Human Connection to Patient Care”. This webinar was provided on October 2, 2014 for the ACE Academy, which is a virtual learning series on the essential components of building and sustaining a culture of communication excellence in a healthcare organization. The ACE Academy is intended to provide ongoing learning opportunities for ACE grantees, as well as other healthcare organizations that have implemented communication training programs in their organizations. It is a component of CCI’s ACE Initiative."
 


 


EE Webinar Feb 2018
(60 people on call)  Gives an overview Power Point about the Empathy effect training.
 


 


The Empathy Effect: Countering Bias to Improve Health Outcomes
"Empathy is healing and judgment is harmful, especially for vulnerable populations. Organizations committed to respectful care for all use IHC's communication skills courses to help mitigate judgment and convey empathy in all interactions. IHC's communication skills courses are designed for all members of the healthcare workforce."
 

 


 

“The “Empathy Effect: Countering Bias to Improve Health Outcomes” full-day program:
September 28, 2018, Toronto, Ontario
BARBARA ANDREWS
"Expressions of empathy are the “secret sauce” that ensure caregiving encounters are healing and not harmful. They are essential for building connection and trust, and especially so for interactions with people who have suffered trauma. Empathy is universally accessible, free, an effective treatment by itself in many situations—and it has no side effects!"