is President of The Acho Group, a strategy and leadership consulting firm.
Prior to founding The Acho Group in 2005, she was a Partner in the Midwest
Complex of McKinsey & Company. She has worked for technology, industrial,
academic, nonprofit, and economic development clients on a variety of
issues, with particular focus on growth and innovation, strategy, and
leadership development for more than 25 years. Jackie is co-author
Empathy Deficit Disorder: Healing from Our Mix-ups About Work, Home, and
The empathy deficit disorder is the result of an
economic system built on the separation of work and home. This separation
has devalued the most foundational form of empathy - the emotional,
embodied, so-called affective empathy that is our birthright. As a result we have forgotten who we are...
By aligning our new external reality with our innermost humanity,
co-creation offers a solution to our empathy deficit disorder and an
opportunity to unite our divided world. Empathy is that powerful.
Our country is divided in so many ways, with a growing chasm between men
and women. The news cycle is discouraging. Emotional and physical
toxicity is affecting our health and well-being. There are words for
what is happening. We are suffering from an empathy deficit disorder.
The good news is there is a way out. Healing starts with reexamining our
modern myths about how we work, what “quality time” at home really
means, and why the age-old battle of the sexes persists. Is there a way
to come together in this era of bitterness, distrust, #MeToo, and #HimToo?
Empathy Deficit Disorder sets the table for that new way.
Introduction: Signs of our Empathy Deficit Disorder
Chapter 1: Mix-Up No 1. Leadership Is One guy at the Top of a
Clearing Up Our Mix-Ups About Work, Especially Leadership
Chapter 2: The Human Power of Empathy
Chapter 3: The Corporate Psychopath
Chapter 4: Leadership as Usual is not Effective Because it
is not Affective
Chapter 5: The Age of the Network
Chapter 6: Affective Empathy is the New Asset Class
Chapter 7: The Economic Endgame: Empathy, innovation, and the Bottom
Chapter 8: Upending the Leadership Pyramid
Clearing Up Our Mix-Ups About
Chapter 9: Mix-Up No 2 - We Need Quantity Time at Work but Quality Time
Chapter 10: Bad Dreams at Home - No Lights in the Village
Chapter 11: Recurring Nightmares at Home
Chapter 12: Woman Aren't Leading
Chapter 13: Solving the Fundamental Problem Time
Clearing Up Our Mix-Ups About Sex, the Font of -Isms
Chapter 14: Mix-Up No 3 - The Biggest Mix-Up of All; Caring is
Chapter 15: Psychopaths Are People Too... Usually Men
Chapter 16: When Only Women Care, Men are Underemployed
Chapter 17: When Only Women Care, Men Die
Chapter 18: When Only Women Care, Boys yearn and Sexism
Chapter 19 : When Only Women Care, All the -Isms Ferment
Chapter 20: The #Sexy Leader: The Real Leader of the Future
The Future Can Be Empathic/... and#Sexy
Chapter 21: Sex and Second Chances
Chapter 22: The Dream: Co-creation at Home
Chapter 23: The Dream: Co-creation at Home
Chapter 24: Entrepreneurs with soul
Chapter 25: Entrepreneurs with Mojo
Chapter 26: An Optimistic View of the Future, i,e,
Millennial Are Not Lazy
APPENDIX A: The Math of Empathy: What and How We Count and
APPENDIX B: Evolutionary Changes in Real Time: Epigenetic of
Empathy APPENDIX C: Women Have More Empathy Than Men...So Far
May 15, 2013 - Empathy is a Contact Sport…Bleeding Hearts Need Not Apply
"Paul Bloom gives important and eloquent voice to the critics of
“empathy” in his recent piece in the New Yorker. I read it with great
interest, respect, and gratitude to him for shining a light on how the
idea of empathy can be misperceived and misused, especially politically.
Much of the confusion lies in various interpretations of what “empathy”
is and is not...
I agree with Bloom: “it is impossible to empathize with seven billion
strangers, or to feel toward someone you’ve never met the degree of
concern you feel for a child, a friend, or a lover. Our best hope for
the future is not to get people to think of all humanity as
family—that’s impossible. It lies, instead, in an appreciation of the
fact that, even if we don’t empathize with distant strangers, their
lives have the same value as the lives of those we love.” "
Human needs - meaning, growth, be whole - a currency of empathy
meaning - a higher purpose
Psychopathy and if organizations sap our empathy - then what?
May 30-31, 2013 - Ahsoka Future Forum Building
Changemaker Teams: Activating Empathy at Work
"Innovative leaders increasingly see empathy as a critical skill,
allowing people and teams to effectively spot and advance ideas that are
invisible in traditional hierarchies. From janitor to CEO, empathy
enables all to engage with the vision in fundamentally new ways and work
across limiting silos to imagine and realize creative solutions. At a
time when organizations form and dissolve more rapidly than ever,
nimble, trust-enabled cultures - even in large companies and
organizations – are critical to problemsolving, idea-generation, and
continuous learning. Explore the link between empathy and leadership,
innovation, and overall performance, and discover social
entrepreneur-led solutions that can help you transform your team."
I believe I have experience and fresh
perspectives on these things in particular:
1) Why empathy helps drive innovation (and sharpens the whole picture of
“healthy workplaces” “perform better”, a case McKinsey and others have
made, but with long lists of what levers to pull). Empathy brings it all
into focus. This is my experience in almost 20 years of client work and
is the focus of research we’re designing now.
2) What the importance of empathy means for how our leadership
development models should change, so people can lean into what builds
empathy as opposed to leaning into what’s there now and away from their
families/communities/etc. This also takes into account early childhood
development. A personal story/antidote of work/family balance, starting
with leaning in full throttle through the birth of 2 children. Focusing
on empathy would thus drive long sought after but elusive inclusion (in
the virtuous loop with innovation also).
3) Why empathy is vital and under emphasized in STEM education and STEM
industries…and how this also stunts innovation. We need science,
engineering, math, coding, etc WITH A HUMAN FACE if we are to build an
abundant world (possible now, with the science and tech we know today –
4) Why all of this is on solid spiritual ground, whether we practice
Judaism, Christianity, Buddhism, Islam….or yoga. We are build to do big
things in collaboration with each other, but our reductionist
organizations geared toward industrial efficiency sap our humanity.
These are the things I’m consistently compelled to communicate as I see
missing pieces in what’s out there.
The org behavior people talk about their stuff and the innovation people
(where I started) talk about how to be smarter and more creative, but
the two camps don’t overlap. And the spiritual and business realms never
really interact meaningfully in popular culture.