Minter Dial is a thought-leader, author, consultant and professional speaker.
He is president and founder of Digitalproof Consultancy, a strategic firm
providing digital and brand consulting to clients including Kering Group,
Samsung, Google and L'Oreial.
Minter is author of,
Heartificial Empathy, Putting Heart into Business and Artificial
Intelligence. The objective of this book is to explore
ways to increase empathy in business and machines.
For business, empathy may be the biggest untapped lever for productivity, customer fidelity and long-term profitability!
Empathy looks at why and how brands should learn to flex their empathic
muscle, as well as how to encode empathy in Artificial Intelligence.
This book is for any business executive looking to accelerate his/her
digital transformation, upgrade customer centricity, improve customer
service, drive innovation or hike employee engagement. It explores
specific business cases and the prominent ethical questions, all the
while providing practical advice and concrete tips. It also contains
loads of extra resources.
"Today’s interview is with Minter
keynote speaker and consultant on branding, new tech and digital
transformation for blue chip companies, conferences and events around
the world. Minter joins me today to talk about his new book: Heartificial
Empathy, Putting Heart into Business and Artificial Intelligence,
why the development of empathy is becoming so important, how we can
develop it not only within ourselves but also the machines that we
develop and what to watch out for when we do so."
Empathy is one
of the most untapped levers of productivity in business. For companies
undergoing digital transformation and becoming more customer centric, it
will be the new microprocessor for your organisation's operating system.
We'll look at the major challenges, including ethical issues, related to
embedding and encoding empathy into your organisation and Artificial