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Culture of Empathy Builder:  Suman Ghose

 

From Command to Empathy
Suman Ghose

Suman Ghose holds an undergraduate degree from Indian Institute of Technology, Kharagpur & an MBA from Indian Institute of Management, Bangalore. He has 22+ years' corporate work experience in some of the world's top multinational companies such as Cadbury's, Intel, Philips and PwC. Suman's focus areas are Leadership Development, Creative Problem Solving (including Decision Making & Cognitive Biases), Design Thinking (trained on Stanford D-school's methodology) & Emotional Intelligence (Personal and Social Competence). He is co-author of  From Command to Empathy: Using EQ in the Age of Disruption.
 

In a world characterized by globalization and rapidly evolving technology, change is a given. The primary workforce is evolving and is now dominated by millennia's who seek purpose and empathy - a phenomenon that top management grapples with.
 

Sub Conference: Workplace

 
 

In a world characterized by globalization and rapidly evolving technology, change is a given. The primary workforce is evolving and is now dominated by millennia's who seek purpose and empathy – a phenomenon the top management grapples with.

 

Most employers’ understanding of this change is restricted, leading to most of the techniques used to address issues being in step with advances in process but overlooking the human element.

 

Can an empathetic approach to our relationships at the workplace help us achieve more?

 

 Does the onus of creating and sustaining a supportive culture lie only with the top management?

 

There is an urgent need to move away from traditional command-centred style of management towards an organizational culture that is inclusive, fosters trust and focuses on employee empowerment. From Command to Empathy addresses the tussle between the management and the employees, and investigates the reasons behind them through anecdotes, case studies, questionnaires and self-scoring exercises. Avik Chanda and Suman Ghose draw from real-life examples and their deep industry experience, and research on organizational behaviour and neuroscience, to arrive at practical tips on how to inculcate and use emotional maturity in workplace situations to help readers achieve both professional and personal goals.

 

 

Suman Ghose
February 13, 2018
'Developing empathy, compassion and well-being for others is a skill that we all need to have but growing that skill is not easy. And one of the reasons why it’s not is that it those things were not taught to us in school at an early age. We learn much faster in our formative years when our brains are developing and forming new neural connections. Take learning language as an example. You probably use about 5000 words in your speech and most of them you would have learnt by the age of 7. Contrast that with trying to learn 100 to 200 words for an advanced language exam as an adult!/'