Culture of Empathy
From Command to Empathy
Suman Ghose holds an undergraduate degree from Indian Institute
of Technology, Kharagpur & an MBA from Indian Institute of Management,
He has 22+ years'
corporate work experience in some of the world's top
multinational companies such as Cadbury's, Intel, Philips and PwC.
Suman's focus areas are Leadership Development, Creative Problem Solving
(including Decision Making & Cognitive Biases), Design Thinking (trained
on Stanford D-school's methodology) & Emotional Intelligence (Personal and
He is co-author of
From Command to Empathy: Using EQ in the Age of Disruption.
In a world characterized by
globalization and rapidly evolving technology, change is a given. The
primary workforce is evolving and is now dominated by millennia's who
seek purpose and empathy
a phenomenon that
top management grapples with.
In a world characterized by globalization and rapidly evolving technology,
change is a given. The primary workforce is evolving and is now dominated by
millennia's who seek purpose and empathy – a phenomenon the top management
employers’ understanding of this change is restricted, leading to most of the
techniques used to address issues being in step with advances in process but
overlooking the human element.
Can an empathetic approach to our relationships at the workplace help us
the onus of creating and sustaining a supportive culture lie only with the top
There is an urgent need to move away from traditional command-centred style of
management towards an organizational culture that is inclusive, fosters trust
and focuses on employee empowerment. From Command to Empathy addresses the
tussle between the management and the employees, and investigates the reasons
behind them through anecdotes, case studies, questionnaires and self-scoring
exercises. Avik Chanda and Suman Ghose draw from real-life examples and their
deep industry experience, and research on organizational behaviour and
neuroscience, to arrive at practical tips on how to inculcate and use
emotional maturity in workplace situations to help readers achieve both
professional and personal goals.
February 13, 2018
'Developing empathy, compassion and well-being for others is a skill that we
all need to have but growing that skill is not easy. And one of the reasons
why it’s not is that it those things were not taught to us in school at an
early age. We learn much faster in our formative years when our brains are
developing and forming new neural connections. Take learning language as an
example. You probably use about 5000 words in your speech and most of them you
would have learnt by the age of 7. Contrast that with trying to learn 100 to
200 words for an advanced language exam as an adult!/'