Center for Building a Culture of Empathy

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Culture of Empathy Builder:  Pattie Porter

http://j.mp/ZQ1Iab

Pattie Porter and Edwin Rutsch: How to Build a Culture of Empathy in Conflict

Pattie Porter is The Texas Conflict Coach® and President of Conflict Connections®, Inc. located in San Antonio, Texas. For close to 20 years, Pattie began a passionate journey to help people manage and resolve conflict in their lives and work. By doing so, she has helped hundreds of employees and work teams release their angst and move forward with more productive relationships and constructive action steps. She provides services and training throughout the United States.

 "We help businesses, organizations and individuals reduce the anxiety, distress and litigation caused by destructive conflict, aggressive behavior and abrasive leadership. Our coaching and consulting services reduce conflict and systemic team problems, enhance team performance, boost morale, improve communication, and build leader competency in managing conflict and constructive behavior."  Pattie did a four week series of Interviews with Edwin Rutsch about nurturing empathy in our lives.

 

 

 

 

Pattie Porter, The Texas Conflict Coach Interviews Edwin Rutsch

Four Week Series: Conflict and Empathy: Where Has Empathy and Compassion Gone?

Four Week Series: Pattie Porter (The Texas Conflict Coach) Interviews Edwin Rutsch
    1. What Does Empathy Got To Do With It?  -  Listen to Podcast

 For many of us engaged in conflict or embroiled in a dispute, it can be very difficult to muster up empathy and compassion for the other side.  The longer the conflict goes unresolved it seems the less empathy we have for them as a human being. In this first of our four episode series–Conflict and Empathy: Where Has Empathy and Compassion Gone?– we will introduce the “wheel of empathy” and the “feel of empathy” as defined by Edwin Rutsch, Founder of a global empathy movement called The Center for Building a Culture of Empathy.  We will also discuss how compassion intertwines with empathy and set the foundation for how you build empathy.

Questions

  • Let’s start by sharing with listeners about how you got started in this work of building a culture of empathy and creating the Center.

  • Given that this is the first episode in our series Conflict and Empathy, let’s set the stage and define some of these concepts.

    • What exactly is empathy and the intention behind it?

    • How is empathy different from sympathy?

    • How does compassion intertwine with empathy?

  • We said that we would introduce two concepts…the “wheel of empathy” and the “feel of empathy.” What is important to know about these concepts?

  •  How do these wheels tie into the Empathy Circles you host through Google Hangouts?

Sub Conference: Justice

 

 

 

 

Four Week Series: Pattie Porter Interviews Edwin Rutsch
     2. Empathy – How Do We Build It?  -  Listen to Podcast  -  See Video

In our second episode of the series Conflict and Empathy: Where Has Empathy and Compassion Gone?, Edwin Rutsch and I will discuss how do we build empathy and compassion? Edwin will discuss a number of strategies he has implemented at the Center for Building a Culture of Empathy. One strategy has been the use of Empathy Circles using empathic reflective listening with individuals and groups. He will share real life examples and will model the skill.

Empathy - How Do We Build It? Pattie Porter interviews Edwin Rutsch  


Questions

  • We are going to focus our attention on building empathy and compassion. How do you go about doing this?

    • a) Empathy Circles

    • b) Empathic reflective listening

  •  Give listeners some concrete examples of how you build empathy and compassion?

  •  Let's give a demonstration of empathic listening.

  • What are the multiple ways Empathy Circles can be used?

  • What else would you like to say about building empathy and compassion?

  • What are the multiple ways Empathy Circles can be used?

  • What else would you like to say about building empathy and compassion?

 



 

Four Week Series: Pattie Porter (The Texas Conflict Coach) Interviews Edwin Rutsch
     3. Nurturing a Culture of Empathy in the Family  -  Listen to Podcast

  In our third episode of the series Conflict and Empathy: Where Has Empathy and Compassion Gone? Edwin Rutsch, Center for Building a Culture of Empathy and I will discuss how do we foster empathy in a family? Edwin will share some personal stories of how he has personally fostered empathy in his extended family and how he used Restorative Empathy Circles to heal family conflicts.
Sub Conference: Home & Family

Questions

  • We left off in our last episode of how we go about building a culture of empathy. The assignment you gave listeners is to look at the blueprint on cultureofempathy.com website. Of the many strategies listed which ones would you like to highlight now?

  • Now, we will be talking about nurturing a culture of empathy in the family.

  • Why is it important to practice in the family?

  • You took the opportunity to use a Restorative Empathy Circle to heal family conflicts in your extended family.

    • What is a “restorative empathy circle?”

    • How did this help your family?

  • How does someone foster empathy in their own family?

 

Four Week Series: Pattie Porter (The Texas Conflict Coach) Interviews Edwin Rutsch & Keiko Krahnke
    4. Building a Culture of Empathy in the Business World and Beyond  -  Listen to Podcast  -  See Video

 In our final episode of the series Conflict and Empathy: Where Has Empathy and Compassion Gone?  Keiko Krahnke from the University of  Colorado will join me and Edwin Rutsch, Center for Building a Culture of Empathy to discuss how do we foster empathy in a business, work and  beyond?   We will also look at the larger social systems and see how we can build a truly global culture of empathy.
Sub Conferences: Workplace

How do we foster empathy in business, work and beyond? Part 4


Questions

  • Last episode we talked a great deal about building empathy by starting with the family first. But what about the business world? I happened to mention our series to someone in the business world and their response was ‘does it even have a place in business?’ Let’s start there.

  • Given what feels like a lack of empathy and compassion in the workplace, how does a leader even begin to address this in their organization?

    • How can employees begin to take ownership of building empathy and compassion in their workplace?

  • How do we go “beyond” and building a global culture of empathy?

    • What can global citizens do to support and do their part?

    • How can each of us cultivate empathy in our daily lives?