Center for Building a Culture of Empathy

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Join the International Conference on: How Might We Build a Culture of Empathy and Compassion?


Empathic Design
Empathy Circles

  Restorative Empathy Circles
Empathy Tent

Expert Interviews
Obama on Empathy


    Empathy Tests

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Conflict, Mediation and a Culture of Empathy

Ike Lasater


Ike Lasater is the co-founder of Mediate Your Life, a training company that helps people build better lives by changing how they respond to conflict. With extensive training in Nonviolent Communication, Ike teaches and coaches individuals and organizations in communication and conflict resolution skills and has trained thousands of people in the US, Europe, Asia, and Australia. He has served on the board of directors for the Center for Nonviolent Communication and the Association for Dispute Resolution of Northern California. Ike is a former trial attorney for 20 years who co-founded a thriving San Francisco law firm.


At its core, the Mediate Your Life training is about listening to - and really hearing - ourselves and others. It is about increasing our capacity for empathy so that when triggered we can overcome the body's natural "fight-flight-freeze" reaction. The process teaches how to replace conflict with true collaboration, new possibilities, and compassionate support.


 Sub Conference: NVC

Why a Culture of Empathy is Essential

Brain Goldman


For more than thirty years, Dr. Brian Goldman has been an active participant in and keen observer of the culture of modern medicine. Since 2007, he has hosted White Coat, Black Art, a multi-award-winning show on CBC Radio that reveals what goes on behind a hospital's sliding doors. Goldman is author of: The Power of Kindness: Why Empathy Is Essential in Everyday Life.


As a veteran emergency room physician, Dr. Brian Goldman has a successful career setting broken bones, curing pneumonia, and otherwise pulling people back from the brink of medical emergency. He always believed that caring came naturally to physicians. But time, stress, errors, and heavy expectations left him wondering if he might not be the same caring doctor he thought he was at the beginning of his career. He wondered what kindness truly looks like - in himself and in others.

How can empathy transform health care?
Empathy is the way that we establish human connections. Without it, relationships between people are just transactions and devoid of the emotional warmth and meaning that I think is inherent in the human condition. If we could put more empathy into health care, it would mean that patients are more likely to follow the instructions of physicians and to feel assured that the best is being done for them.


Sub Conference: Health Care


I Will Meet You There
A Practical Guide to Empathy, Mindfulness
and Communication.


Shantigarbha is an experienced teacher of both Nonviolent Communication (NVC) and Buddhism; he is also a member of the Triratna Buddhist Order. Shantigarbha is an international NVC trainer, certified with the International Centre for Nonviolent  Communication. He teaches on CNVC's International Intensive Trainings (IITs), is a CNVC Assessor-in-training, and serves on the Social Change and Peacemaking working group. He was given the name Shantigarbha, which means "seed of peace". He is author of,  I'll Meet You There: A Practical Guide to Empathy, Mindfulness and Communication.


Empathy is an intuitive body-sense rather that an intellectual understanding of other people's psychology.


Empathy is appreciating and valuing what is fundamental to the other person, their deep motivations, their physical needs, their hopes and dreams. It involved imagining how the other person might feel in their situation and what is important to them.

Empathy Training in Healthcare and Beyond
Elizabeth Morrison

"An accomplished trainer, therapist and consultant, Elizabeth Morrison specializes in helping health care organizations enhance human connections in care provision. Her areas of expertise and passion are building effective and sustainable integrated behavioral health (IBH) services, developing patient-centered complex care programs, and providing research-based training in empathetic communication for healthcare professionals. Originally inspired by Carl Rogers'research on the primary role of empathy in healing, she uses evidence-based strategies to design trainings and consultations tailored to meet the needs of a wide range of organizations." Elizabeth developed the Empathy Effect Training and curriculum for teaching empathy skills in the healthcare field with the  Institute for Healthcare Communication."

"Expressions of empathy are the "secret sauce" that ensure caregiving encounters are healing and not harmful. They are essential for building connection and trust, and especially so for interactions with people who have suffered trauma. Empathy is universally accessible, free, an effective treatment by itself in many situations - and it has no side effects!" Empathy Effect

Sub Conference: Health Care

Compassionate Connection

The Healing Power of Empathy and Mindful Listening
David Rakel

David Rakel, MD was the founder and director of the University of Wisconsin Integrative Medicine program and is now Professor and Chair of the Department of Family & Community Medicine at the University of New Mexico Medical School in Albuquerque, NM.

The Doctor by Luke Fildes (Wikipedia)

 "I knew that creating connections is what helps me facilitate healing and also helps me to feel healthy."

Sub Conference: Health Care

Developing an Empathic Way of Being
in Healthcare

Jeremy Howick

Jeremy Howick is senior researcher at the Nuffield Department of Primary Care Health Services at University of Oxford.  His research lies at the crossroads of philosophy and medicine. His interest in empathetic care grew out of his interest in placebo effects.  Jeremy is also founder and director of the The Oxford Empathetic Care Program.


The Oxford Empathetic Care Programme (OxCare) is an interdisciplinary research group that includes medical practitioners, philosophers, psychologists, and sociologists.

Aims:  Promote the importance of empathy in clinical practice. This includes empathetic relationships between patients (and their families) and healthcare practitioners, as well as empathetic relationships between healthcare systems and patients/practitioners.


1. To develop and maintain a glossary of empathy (and related terms) definitions
2. To maintain a database of key measures of empathy
3. To identify and reduce contextual obstacles to empathy
4. Explore the relationship between evidence-based healthcare and empathetic healthcare
5. To develop empathy training for healthcare practitioners and healthcare managers
6. To develop a research program
7. To identify obstacles and facilitators to empathy
8. Explore the relevance of empathy to professional burnout and stress
9. To investigate whether the current model of revalidation is empathetic
10. To investigate how can empathetic care improve value-based healthcare

Sub Conference: Health Care

Designing Cultures of Empathy
Michael Ventura

Michael Ventura is founder and CEO of Sub Rosa, a strategy and design studio. Sub Rosa's clients include a variety of Fortune 100 companies, as well as some of the world's most progressive start-ups. Michael  is author of Applied Empathy: The New Language of Leadership.


Empathy is not about being nice. It's not about pity or sympathy either. It's about understanding-your consumers, your colleagues, and yourself-and it's a direct path to powerful leadership.


As such, Applied Empathy presents real strategies, based on Sub Rosa's design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value).


Quotes from the book.
"With empathy, complex problems become more understandable, teams becomes more effective, and companies become more nimble."

Les Femmes d'Alger,  Pablo Picasso   (Wikipedia)

"Unfortunately, few of us have received a formal education in empathy, and as adults, we end up intuitively feeling our way through to solutions based on our prior experience and skills."


Listening Well:
The Art of Empathic Understanding

William  R Miller

William R. Miller is Emeritus Distinguished Professor of Psychology and Psychiatry at the University of New Mexico, with over forty years of experience in teaching empathic understanding. He is a co-founder of motivational interviewing. His many books include; Lovingkindness, Quantum Change, Motivational Interviewing, and Portals. His latest book is Listening Well: The Art of Empathic Understanding. In this interview we talk about his book and how to be a better empathic listener.

Are you a good listener? How well do you really know the people around you? A capacity for empathic understanding is hard-wired in our brains, but its full expression involves particular listening skills that are seldom learned through ordinary experience.


Through clear explanation, specific examples, and practical exercises, Dr. Miller offers a step-by-step process for developing your skillfulness in empathic listening.  Empathic understanding can help to deepen personal relationships, alleviate conflict, communicate across differences, and promote positive change.


Pursuing an Ethic of Empathy in Journalism
Janet Blank-Libra

Janet Blank-Libra teaches courses in journalism as well as foundational courses in composition and literature at Augustana University, Sioux Falls, South Dakota. She also regularly teaches courses in literary journalism and creative nonfiction. Janet is the author of Pursuing an Ethic of Empathy in Journalism. This book advances a journalistic theory of empathy, challenging long-held notions about how best to do journalism based only on "objectivity". Because the institution of journalism has typically equated empathy and compassion with bias, it has been slow to give the intelligence of the emotions a legitimate place in the reporting and writing process.   


"When journalists practice an ethic of empathy and compassion, they do not forfeit their objectivity. Empathy seeks to understand the other, not produce agreement with the other. For this reason, empathy compels fair treatment of all sources. Just as one should empathize with the poor person, he or she should empathize with the public official." 

Sub Conference: Journalism and Media

Day Of Empathy
crime hurts, justice should heal
Jessica Jackson Sloan

Jessica Jackson Sloan is a human rights attorney, the National Director & Co-Founder with Van Jones of an organization called #Cut50, which is a national bipartisan effort aimed at reducing America's incarceration rate. She also serves as the Mayor of Mill Valley, California.
#Cut50 organizes the Day of Empathy in the first week of March. To cultivate empathy and empower partners and activists, #cut50 provided content that would help build understanding for the experiences of incarcerated people and victims of crime.

Take the Pledge to Choose Empathy

Empathy is, at its simplest, the ability to understand and be aware of the feelings and thoughts of other people, so much that you actually co-experience them. Empathy is one of the most important aspects of cultivating harmonious relationships, enhancing emotional awareness, and reducing harm
- yet it can be complicated at times. Threatened by judgment and fear, we risk opportunities to connect to do good for all.


With empathy, understanding, and love, we can build the political will needed to rectify the damage caused by the incarceration industry on individuals, families, and our society.


Free Speech, The Empathy Tent, and
Constructive Dialogue

By Lou Zweier, Dave Gottfried and Edwin Rutsch


What is the meaning of "Free Speech" if people don't listen to each other? We hear from all sides and every quarter that there is a need for constructive dialogue on so many critical issues; for people who disagree to start listening to each other. We strongly agree, and we have been passionately pursuing creating space for such dialogues both face-to-face and online. We also see that many are afraid to engage in dialogue on emotionally charged topics because of where things might lead. This is as true at public protests as it is in homes and community meetings. How do we think about and discuss these kinds of issues constructively? How might we do this without dehumanizing each other and scapegoating? How might we begin to hear each other and empathize even if we don't agree?

A conservative and a Berkeley progressive hug after taking part in
Empathy Circle dialogue about gun control.


As an example, a Jewish member of our team participated in dialogue with members of Identity Evropa, a white supremacist group. When one of them asked "what is Nazism anyway" the Jewish
speaker responded


"For me Nazism means that half my extended family was killed, that my father at age 10 and his immediate family were forced to flee Austria, and that the surviving members of my family are now spread all
over the world".


Importance of Empathy in the 'Google Memo',
James Damore - Fired Google Engineer

James Damore, Edwin Rutsch, Lou Zweier, Indi Young

 We hold a Empathy Dialogue Circle with James Damore, fired Google Senior Software Engineer and author of the 'Google Memo' to find out.

 In his memo, James had called for de-empathizing empathy. In this dialog we talk about the nature and benefits of Empathy. For this discussion, we use the Empathy Circle, a structured process for inclusive, effective and constructive dialogue that allows everyone to be heard to their satisfaction.

The Vision of a Culture of Empathy
John Kinyon  

 John Kinyon provides training, coaching, and facilitation/mediation around the U.S. and around the world. He is a speaker and author, and has helped people resolve conflicts peacefully and collaboratively for over two decades. John is co-developer and founder of the Mediate Your Life training program, and worked closely for over a decade with Marshall Rosenberg, founder of the international work of Nonviolent Communication.

What does that mean to have a culture of empathy?  
I see it as skills, so that empathy is not just an ability to just sort of sense the emotions and that commonality with others, but to actually have the skills in communications to create that sort of empathic understanding and connection. But not just that but also to be able to use that when conflict occurs, to have difficult conversations.  


"I see that there are 4 responses to fear,
they are
fight, flight, freeze, or empathy."


Bridging Empathy Walls
Arlie Hochschild


Arlie Hochschild is an American sociologist and academic. She is professor emerita of sociology at the University of California, Berkeley. Hochschild has long focused on the human emotions which underlie moral beliefs, practices, and social life generally. Arlie is author of: Strangers in Their Own Land: Anger and Mourning on the American Right.


Publisher's Weekly notes:
"After evaluating her conclusions and meeting her informants in these pages, it's hard to disagree that empathy is the best solution to stymied political and social discourse."

Berlin Wall, by Thierry Noir

"An empathy wall is an obstacle to deep understanding of another person, one that can make us feel indifferent or even hostile to those who hold different beliefs or whose childhood is rooted in different circumstances." 

"We, on both sides, wrongly imagine that empathy with the "other" side brings an end to clearheaded analysis when, in truth, it's on the other side of that bridge that the most important analysis can begin."

"We are all the surveyors, drafters, and followers of "empathy maps" which show us whom and whom not to empathize with. Just as political maps can be drawn and redrawn, so too can empathy maps - depending on the interplay of gender, race, class, and nationality."


The Empath's Survival Guide
Judith Orloff & Edwin Rutsch

Judith Orloff, MD is an Assistant Clinical Professor of Psychiatry at UCLA, has helped patients find emotional freedom for over 20 years. She synthesizes the pearls of traditional medicine with cutting edge knowledge of intuition, energy, and spirituality to achieve physical and emotional healing. She is the author of The Empath's Survival Guide: Life Strategies for Sensitive People.

 "Having empathy means our heart goes out
to another person in joy or pain,"


"Energy doesn't lie.
Keep sensing it, trusting it, letting it liberate you.


Sub Conference: Empaths

How Might We Build a More Empathic Culture?
Personal Theology: Unitarian Universalist Church of Berkeley
Edwin Rutsch

Edwin Rutsch is the founding director of the Center for Building a Culture of Empathy and the founder of the International Empathy Trainers Association. The center's website,, is the internet's most comprehensive portal for empathy-related material, including interviews with over 300 experts on the topic.


He is a world traveler, a "seeker," a documentary filmmaker and has worked in the computer technology field. In his travels, he has interacted with a wide variety of cultures and peoples from all walks of life and learned to see and feel the common humanity of all people on the planet.



True Stories About The Healing Power of Empathy

Mary Goyer

 Mary Goyer is Holistic Counselor, Trauma Specialist, & Executive Coach. She supports organizations in cultivating innovative, collaborative, and productive work cultures. Individual coaching and team trainings focus on peak performance, conflict resolution, effective collaborative and feedback skills, and managing personality challenges that impede employee engagement.  She is editor of: The Healing Power of Empathy: True Stories About Transforming Relationships.


"Empathy is an essential leadership skill and a cornerstone of good relationships - but it can be hard to access when it's most needed. Luckily, empathy is also a learnable skill. With mindfulness, empathy has deescalated conflicts, combated loneliness, and built human connections in the most unlikely places."

The Boyhood of Raleigh by Sir John Everett Millais


"What a difference it makes when a dash of empathy
 is added into tense or important conversations
 of every magnitude."

Sub Conference: NVC

Empathy Stories: Heart, Connection, & Inspiration

Mary Goyer

 Mary Goyer is Holistic Counselor, Trauma Specialist, & Executive Coach. She supports organizations in cultivating innovative, collaborative, and productive work cultures. Individual coaching and team trainings focus on peak performance, conflict resolution, effective collaborative and feedback skills, and managing personality challenges that impede employee engagement.


She is editor of: Empathy Stories: Heart, Connection, & Inspiration. Empathy Stories is a collection of uplifting stories and anecdotes highlighting empathy-in-action in real conversations. These stories show what's possible when compassion comes first between family, co-workers, and perfect strangers in difficult - even life threatening - interactions. In Empathy Stories: Heart, Connection, & Inspiration, Mary Goyer invites over thirty communication experts to share their most teachable stories showcasing how simple and powerful true empathy is.


"What a difference it makes when a dash of empathy
 is added into tense or important conversations
 of every magnitude."

The Boyhood of Raleigh by Sir John Everett Millais


Empathy and the Danish Way of Parenting
Jessica Joelle Alexander

Jessica Alexander is an American expat, author, columnist and cultural trainer. She graduated with a BS in a psychology and went on to teach communication and writing skills in Scandinavia and central Europe. Married to a Dane for 13 years, she lives in Rome with her husband and two children, Sophia and Sebastian. She is the co-author of The Danish Way of Parenting; What the Happiest People in the World Know About Raising Confident, Capable Kids.

 "The Danes' highly developed sense of empathy is one of the main reasons that Denmark is consistently voted one of the happiest countries in the world (this year it is once again number one). Empathy plays a key role in improving our social connections, which is a major factor in our overall happiness."


 Stress Solution: Using Empathy to Reduce Stress, Anxiety, Fear and Develop Resilience
Arthur Ciaramicoli

 Arthur P. Ciaramicoli is a licensed clinical psychologist. He is the author of The Stress Solution: Using Empathy and Cognitive Behavioral Therapy to Reduce Anxiety and Develop Resilience and The Power of Empathy: A Practical Guide to Creating Intimacy, Self-understanding and Lasting Love.  He has been treating clients for more than 35 years. Arthur is a member of the American Psychological Association and the Massachusetts Psychological Association. Currently in private practice, he has been on the faculty of Harvard Medical School for several years and a lecturer for the American Cancer Society.


"Empathy calms the emotional brain so that we can perceive situations and interactions accurately and thoughtfully. With empathy, we produce our own natural stress-reducing chemicals that create calm, focused energy, allowing us to do and be our best."

The Scream - Edvard Munch

"Positive relationships and involvement in meaningful group experiences create resilience and lessen stress. Such experiences stimulate the release of oxytocin, the compassion hormone. This hormone produces feelings of security and calm and inhibits stress and anxiety: thus it protects us against the release of cortisol.... while cortisol make us fearful, oxytocin makes us feel comfortable, secure, and in a position to give and receive empathy... The good news is that we can produce this effect with practice by expanding our abilities to communicate with empathy."


How Empathy Can Close the Gap Created by Crime
Pete Wallis

Pete Wallis is the senior practitioner in restorative justice for Oxfordshire Youth Offending Service. He has facilitated hundreds of restorative meetings and written or co-authored several books and articles on the subject including, Understanding Restorative Justice: How Empathy Can Close the Gap Created by Crime and What Have I Done?: A Victim Empathy Programme for Young People In 2011 he set up a charity to support young crime victims, and he is a consultant for the new Restorative Services Quality Mark.



"Victim empathy work helps them to acknowledge that it is real people that they have harmed. Empathy engenders a sense of shared experience, and an identification with and understanding of the other person's situation, feelings and motives. Empathy has the potential to profoundly change our interactions with one another."


 Sub Conference: Justice

Developing an Empathic Way of Being
with Emotion-Focused Therapy
Robert Elliott


Robert Elliott is Professor of Counselling in the Counselling Unit at the University of Strathclyde, where he directs its research clinic and teaches counselling research and emotion-focused therapy. A professor Emeritus of Psychology at the University of Toledo (Ohio), he is co-author of several books.

He previously co-edited Psychotherapy Research, and Person-Centered Counseling and Psychotherapies, and is a Fellow in the Divisions of Humanistic Psychology, Psychotherapy, and Clinical Psychology of the American Psychological Association. He also teaches workshops about empathy around the world.



"Psychotherapist empathy has had a long and sometimes stormy history in psychotherapy. Proposed and codified by Rogers and his followers in the 1940's and 1950's, it was put forward as the foundation of helping skills training popularized in the 1960's and early 1970's."

Sub Conferences: Science

Is Empathy Our Most Dangerous and
Self-Indulgent Emotion?

Danny Penman



Danny Penman is a journalist and author. He has worked for the BBC and "The Independent" and is a feature and comment writer for the "London Daily Mail". He holds a PhD in biochemistry and a postgraduate diploma in newspaper journalism. He is author and coauthor of several books on Mindfulness including, "Mindfulness: An Eight-Week Plan to Finding Peace in a Frantic World" and "The Art of Breathing." He wrote an article which was critical of empathy entitled, Empathy Our Most Dangerous and Self-Indulgent Emotion? We dialogue with Danny about his article. He writes;


Empathy is, in some ways, a necessary precursor to compassion. It provides the motivational force to actually relieve another's distress. But it can also be a 'negative' or even a coercive emotion because it is ethically neutral...

So empathy alone can be quite dangerous (and arguably a little self-indulgent). To my mind, empathy carries with it a slight tinge of entertainment or even voyeurism...

We might learn to deal with them with intelligence and compassion, rather than risk making them worse with empathy...

From Command to Empathy
Suman Ghose

 Suman Ghose holds an undergraduate degree from Indian Institute of Technology, Kharagpur & an MBA from Indian Institute of Management, Bangalore. He has 22+ years' corporate work experience in some of the world's top multinational companies such as Cadbury's, Intel, Philips and PwC. Suman's focus areas are Leadership Development, Creative Problem Solving (including Decision Making & Cognitive Biases), Design Thinking (trained on Stanford D-school's methodology) & Emotional Intelligence (Personal and Social Competence). He is co-author of  From Command to Empathy: Using EQ in the Age of Disruption.

In a world characterized by globalization and rapidly evolving technology, change is a given. The primary workforce is evolving and is now dominated by millennia's who seek purpose and empathy - a phenomenon that top management grapples with.

Sub Conference: Workplace

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